Cap Team Supervisor resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Motivated supervisor with outstanding staff motivation coordination skills. Committed to facilitating smooth store operations through efficient scheduling and staffing. Proficient in operation of standard warehouse equipment and heavy machinery. Results-focused Supervisor offering 1 year of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

  • Process and procedure development
  • Merchandising operations
  • Process improvement
  • Project organization
  • Problem resolution
  • Team building
  • Organization
  • Team management
  • Supervision
Work History
07/2019 to Current CAP Team Supervisor H-E-B | Lytle, TX,
  • Staged loading and unloading area for truck deliveries.
  • Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
  • Maintained organization of backroom and bins, verifying and directing flow of top stock and overstock.
  • Supervised and supported team of, on average, 6-8 associates at a time
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Educated customers on promotions to enhance sales.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
07/2018 to 07/2019 CAP 1 Associate Walmart | City, STATE,
  • Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
10/2015 to 07/2018 Overnight Stocker Walmart | City, STATE,
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Unloaded arriving product stock and moved to store display areas.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
11/2011 to 02/2016 Staff Lead Regal Entertainment | City, STATE,
  • Reviewed tickets for authenticity and applicability to particular event.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Provided information about current and future events at facility.
  • Sold admission, processed payments and issued tickets.
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Expected in 05/2009 High School Diploma | Middle College of Entertainment Technology, High Point, NC, GPA:
Expected in No Degree | Psychology Appalachian State University, Boone, NC GPA:

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Resume Overview

School Attended

  • Middle College of Entertainment Technology
  • Appalachian State University

Job Titles Held:

  • CAP Team Supervisor
  • CAP 1 Associate
  • Overnight Stocker
  • Staff Lead


  • High School Diploma
  • No Degree

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