Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
I have worked as an Assistant, crew, and a Store Manager. I am very good with talking with people and fixing any situation that might arise. I love to work and do new things.
Skills
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Experience
01/2016 to Current
CAP Team 1 Associate Williams-Sonoma, Inc. – Austin, TX,
- Helped customers on floor with locating, reaching and selecting merchandise.
- Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Suggested products to meet customers' needs or complement current selections.
- Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
- Maintained, cleaned and organized backroom according to company policy.
- Used inventory management systems and completed bin audits.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Communicated effectively with members of public in often crowded and noisy environments.
12/2012 to 05/2017
Assistant Manager Ryman Hospitality Properties Inc – Nashville, TN,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
04/2015 to 01/2016
Server Fifth Wall – Boise, ID,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
07/2012 to 05/2014
Store Manager Pancheros – City, STATE,
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Corrected operational discrepancies by developing and executing process improvements.
Education and Training
Expected in 10/2019
Bachelor of Science: Criminal Justice
University of Phoenix - Tempe, AZ
University of Phoenix - Tempe, AZ
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School Attended
- University of Phoenix
Job Titles Held:
- CAP Team 1 Associate
- Assistant Manager
- Server
- Store Manager
Degrees
- Bachelor of Science
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