Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I have worked as an Assistant, crew, and a Store Manager. I am very good with talking with people and fixing any situation that might arise. I love to work and do new things.

Skills
  • Stockroom procedures
  • Materials transport
  • Loading and unloading
  • Vendor relations
  • Mentoring and training
  • Product organization
  • Boxing and labeling
  • Adaptive team player
  • Inventory tracking
Experience
01/2016 to Current
CAP Team 1 Associate Williams-Sonoma, Inc. Austin, TX,
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Suggested products to meet customers' needs or complement current selections.
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Maintained, cleaned and organized backroom according to company policy.
  • Used inventory management systems and completed bin audits.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Communicated effectively with members of public in often crowded and noisy environments.
12/2012 to 05/2017
Assistant Manager Ryman Hospitality Properties Inc Nashville, TN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
04/2015 to 01/2016
Server Fifth Wall Boise, ID,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
07/2012 to 05/2014
Store Manager Pancheros City, STATE,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
Education and Training
Expected in 10/2019
Bachelor of Science: Criminal Justice
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • CAP Team 1 Associate
  • Assistant Manager
  • Server
  • Store Manager

Degrees

  • Bachelor of Science

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