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Cap Team 1 Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable CAP Team 2 Associate bringing dedicated work ethic and abilities to handle continuous, fast-paced stock work. Skilled at managing, merchandising and rotating stock for maximum customer appeal and sales. Vigilant about correcting mistakes and spotting shrinkage.

Skills
  • Stockroom procedures
  • Materials transport
  • Report creation
  • Freight operations
  • Leadership development
  • Creating marketing plans
  • Managing retail build outs
  • Customer outreach
  • Driving business growth
Experience
CAP Team 1 Associate, 11/2020 to 01/2021
WalmartCity, STATE,
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Suggested products to meet customers' needs or complement current selections.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Used RF scanner to pick items from bins and complete orders.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Palletized merchandise for easy movement to sales floor locations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Frozen and Dairy Department Manager, 03/2020 to 11/2020
WalmartCity, STATE,
  • Met and exceeded frozen foods sales goals, handled product selection and ordering, set priorities for team effort and sales and led marketing and sales display configuration and setup.
  • Maintained freezer cases in top operating condition, arranged for repairs and upgrades and drove meticulously clean and well-organized department for appealing shopping experiences.
  • Resolved problems with customers involving sales, satisfaction with service, product or personnel and relentlessly pursued strong and lasting relationships with customers.
  • Trained, supervised, scheduled and assigned duties to 4 frozen foods team members and delivered courteous and expert service to customers.
  • Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Delegated tasks to employees based upon individual strengths and experience in Frozen and dairy departments.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Guided and supported 4 staff members to consistently achieve team and personal goals.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Hired, trained, supervised and motivated team of 4 retail professionals to provide knowledgeable and fast service to every guest.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
CAP Team 2 Supervisor, 01/2019 to 03/2020
WalmartCity, STATE,
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Suggested products to meet customers' needs or complement current selections.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Delegated tasks to employees based upon individual strengths and experience in several departments within the store.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Hired, trained, supervised and motivated team of 25 retail professionals to provide knowledgeable and fast service to every guest.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Guided and supported 25 staff members to consistently achieve team and personal goals.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized engaging merchandise presentation to motivate impulse purchases.
  • Led team of 25 sales associates to drive sales and strengthen brand loyalty.
  • Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
Education and Training
Bachelor of Science: Computer Programming, Expected in
Independence University - Salt Lake City, UT
GPA:

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Resume Overview

School Attended
  • Independence University
Job Titles Held:
  • CAP Team 1 Associate
  • Frozen and Dairy Department Manager
  • CAP Team 2 Supervisor
Degrees
  • Bachelor of Science