Sixteen year career in Call Center Management and Human Resources.
Experienced in start up of new business accounts including hiring of new employees.
Strong background in account management and client relations.
First Class Customer Service Background
Charitable Contributions Experience
Call Center Team Leader02/1995 to 10/2011HGSPeoria, ILApproximately 14 years of managing up to 150 Telephone Customer Service Representatives. Responsible for daily managagement of team requirements as well as individual performance and merit reveiws. Conducted all hiring and termination of all employees.
Human Resources AssistantHGSPeoria, ILAssisted in recruitment and hiring process. Assisted with job fairs, and filing.
Human Resources/Reward and Recognition SpecialistHGSPeoria, ILHelped create and implement performance based reward system for employees located in 3 states. Worked with all levels of management to roll out program and maintain.
Bachelors Degree: Communitcations1994Monmouth CollegeMonmouth, ILCoursework field in marketing and communications with an emphasis on speech presentation.
* Pi Beta Phi Sorority Alumni
* HGS Charitable Contributions Committee Chair - Assisted with annual survey of employees to determine distribution of charitable funds collected. Created and organized charitable events
* Elmwood Mom Squad - Committee member of community group of mothers who meet and assist new parents in the community.