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Call Center Team Leader Resume Example

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CALL CENTER TEAM LEADER
Career Focus

To use my skills as a Team Leader, to obtain a secure and challenging position that will allow me to utilize my customer service, problem solving, organizational, and interpersonal skills.

Work Experience
Call Center Team Leader11/2007 to CurrentJohnson & JohnsonLafayette , LA
  • Lead a team of 5-7 call center phone representatives on a call center.
  • Handle all aspects of banking and financial issues regarding members banking needs.
  • Train and mentor all phone representatives to provide excellent internal/external customer service to the members.
  • Take customer calls when phone queue is full, to meet monthly goal settings, weekly, and monthly reports.
  • Monitor live phone calls, and record calls on each phone representative for coaching and training to provide excellent customer service.
  • Serve as escalation for all phone representatives dealing with issues and complaints.
Assistant Manger08/2006 to 11/2007Lincoln Property Company, Inc.
  • Assisted the manager in the daily operations of the retail store.
  • Performed a variety of duties personally and/or supervised employees performing duties.
  • Performed sales work, cash handling, collections, and payment plans.
  • Ensured compliance of employees with the process of annual percentages, contracts and agreements.
Sales Consultant09/2004 to 04/2006Relx Group
  • Provided customer service and individual attention to customers.
  • Ordered checks, forms and supplies for Quicken and Quickbook users..
  • Answered all incoming questions regarding program fees; answer all incoming phone calls and referred to appropriate office or individual.
Cashier12/2003 to 08/2004Fogo De Chao
  • Computed and recorded totals of transactions.
  • Greeted all customers entering the establishment.
  • Established or identified prices of goods, services, and tabulated bills using calculator, and cash register.
  • Maintained a clean and orderly checkout area.
  • Processed all merchandise returns and exchanges.
Sales Associate02/2003 to 08/2003Dufresne Furniture And Appliances
  • Ensured that each customer received outstanding customer service.
  • Maintained an awareness of all promotions and advertisements.
  • Assisted in floor moves, merchandising, display maintenance, and housekeeping.
  • Assisted in processing and replenishing merchandise and monitoring floor stock.
Sales/Customer Service Representative10/2002 to 01/2003Plow And Hearth
  • Handled all customers directly by telephone calls.
  • Responded promptly to customer inquiries, in person and on the phone.
  • Handled and resolved customer complaints.
  • Processed orders, forms, applications and request for all phone orders.
Education
Bachelor of Science: Business Administration06/2007Strayer University
Associates: Business Administration06/2005Strayer University
High School Diploma06/2002Orange High School
Strengths

•Outstanding training, leadership and communication skills.

•Hard working, able to multi-task effectively with a strong work ethic.

•Friendly, enthusiastic and helpful in customer service situations

•Excellent communication skills and a professional demeanor gained through interaction with vendors and other employees.

Additional Information
  • Professional and personal references available upon request
Skills

•Excellent Customer Service

•Excellent Phone Skills

•Purchasing Supplies

•Tracking cash flow

•Microsoft Word

•Microsoft Excel

•10 Key Calculator


Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

60Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Strayer University
  • Orange High School

Job Titles Held:

  • Call Center Team Leader
  • Assistant Manger
  • Sales Consultant
  • Cashier
  • Sales Associate
  • Sales/Customer Service Representative

Degrees

  • Bachelor of Science : Business Administration 06/2007
    Associates : Business Administration 06/2005
    High School Diploma 06/2002

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