Call Center Team Leader Resume Example
To use my skills as a Team Leader, to obtain a secure and challenging position that will allow me to utilize my customer service, problem solving, organizational, and interpersonal skills.
- Lead a team of 5-7 call center phone representatives on a call center.
- Handle all aspects of banking and financial issues regarding members banking needs.
- Train and mentor all phone representatives to provide excellent internal/external customer service to the members.
- Take customer calls when phone queue is full, to meet monthly goal settings, weekly, and monthly reports.
- Monitor live phone calls, and record calls on each phone representative for coaching and training to provide excellent customer service.
- Serve as escalation for all phone representatives dealing with issues and complaints.
- Assisted the manager in the daily operations of the retail store.
- Performed a variety of duties personally and/or supervised employees performing duties.
- Performed sales work, cash handling, collections, and payment plans.
- Ensured compliance of employees with the process of annual percentages, contracts and agreements.
- Provided customer service and individual attention to customers.
- Ordered checks, forms and supplies for Quicken and Quickbook users..
- Answered all incoming questions regarding program fees; answer all incoming phone calls and referred to appropriate office or individual.
- Computed and recorded totals of transactions.
- Greeted all customers entering the establishment.
- Established or identified prices of goods, services, and tabulated bills using calculator, and cash register.
- Maintained a clean and orderly checkout area.
- Processed all merchandise returns and exchanges.
- Ensured that each customer received outstanding customer service.
- Maintained an awareness of all promotions and advertisements.
- Assisted in floor moves, merchandising, display maintenance, and housekeeping.
- Assisted in processing and replenishing merchandise and monitoring floor stock.
- Handled all customers directly by telephone calls.
- Responded promptly to customer inquiries, in person and on the phone.
- Handled and resolved customer complaints.
- Processed orders, forms, applications and request for all phone orders.
•Outstanding training, leadership and communication skills.
•Hard working, able to multi-task effectively with a strong work ethic.
•Friendly, enthusiastic and helpful in customer service situations
•Excellent communication skills and a professional demeanor gained through interaction with vendors and other employees.
- Professional and personal references available upon request
•Excellent Customer Service
•Excellent Phone Skills
•Purchasing Supplies
•Tracking cash flow
•Microsoft Word
•Microsoft Excel
•10 Key Calculator
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Resume Overview
School Attended
- Strayer University
- Orange High School
Job Titles Held:
- Call Center Team Leader
- Assistant Manger
- Sales Consultant
- Cashier
- Sales Associate
- Sales/Customer Service Representative
Degrees
- Bachelor of Science : Business Administration 06/2007
Associates : Business Administration 06/2005
High School Diploma 06/2002
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