Diplomatic Customer Service Agent with 5+ years of experience, versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Self motivated to exceed performance goals in fast-paced working environment. Passionate about connecting with customers to build positive relationships and strengthen loyalty.
Representative IV - Specialist on benefits, enrollment, billing, Medical/Prescription claims, MedSupp and independent physician association (IPA)
HBSA (Hispanic Business Association): Fundraising Officer, I delegated a committee of 12 members on raising funds through rodeo concession stand, car washes, and raffles.
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