Call Center Specialist Resume Example
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CALL CENTER SPECIALIST
Summary
Project Manager excellent communication, organizational and analytical capabilities. versed innovative solutions to resolve business and technology challenge and all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. ..
Highlights
Superb time management skills |
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Experience
Call Center Specialist
September 2015 to November 20153 Day Blinds － Rosenberg , TXStrong problem solverResourcefulDedicated team playerStrong interpersonal skillsUnderstands grammarHuman Resources Management (HRM)Labor relations
September 2015 to November 20153 Day Blinds － Rosenberg , TXStrong problem solverResourcefulDedicated team playerStrong interpersonal skillsUnderstands grammarHuman Resources Management (HRM)Labor relations
Lead Cashier
March 2014 to August 2015St. Joe Company － Inlet Beach , FLComputed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Replenished floor stock and processed shipments to ensure product availability for customers. Maintained visually appealing and effective displays for the entire store. Kept the showroom clean and maintained neat, orderly product displays. Attended three monthly team meetings each month to voice concerns and offer constructive feedback to others.
March 2014 to August 2015St. Joe Company － Inlet Beach , FLComputed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Replenished floor stock and processed shipments to ensure product availability for customers. Maintained visually appealing and effective displays for the entire store. Kept the showroom clean and maintained neat, orderly product displays. Attended three monthly team meetings each month to voice concerns and offer constructive feedback to others.
Food Services
August 2011 to November 2013Six Flags, Inc. － Valencia , CAAccepted payment from customers and made change as necessary. Assisted co-workers. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Responsible for daily set up of five stations. Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stored clean equipment and utensils Took orders from patrons for food or beverages Used all food handling standards appropriately.
August 2011 to November 2013Six Flags, Inc. － Valencia , CAAccepted payment from customers and made change as necessary. Assisted co-workers. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Responsible for daily set up of five stations. Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stored clean equipment and utensils Took orders from patrons for food or beverages Used all food handling standards appropriately.
School Age Teacher
August 2011 to November 2013Primrose School － Westfield , INEnforced both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Encouraged discussion of class material to promote critical thinking. Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment. Developed interesting course plans to meet academic, intellectual and social needs of students. Designed lesson plans focused on age and level-appropriate material.
August 2011 to November 2013Primrose School － Westfield , INEnforced both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Encouraged discussion of class material to promote critical thinking. Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment. Developed interesting course plans to meet academic, intellectual and social needs of students. Designed lesson plans focused on age and level-appropriate material.
Clerical
March 2011 to May 2011Res-Care, Inc. － Anna , TXManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
March 2011 to May 2011Res-Care, Inc. － Anna , TXManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
Health Services AdministrationHealth Services Administration, 06/2015Keiser University － City, StateContinued education in Business
Work Readiness Program, 2016Froward March － City, State, LeonCertificate in Work Readiness Program
High School Equivalency Diploma : General Studies, 05/2003Adult Education Center － City, State, Palm Beach
Skills
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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Resume Overview
School Attended
- Keiser University
- Froward March
- Adult Education Center
Job Titles Held:
- Call Center Specialist
- Lead Cashier
- Food Services
- School Age Teacher
- Clerical
Degrees
- Health Services AdministrationHealth Services Administration , 06/2015
Work Readiness Program , 2016
High School Equivalency Diploma : General Studies , 05/2003
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