LiveCareer-Resume

call center specialist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

To seek and maintain full-time position that offers professional chClaireges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated remote professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and chClaireges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Skills
  • Understanding of Content
  • Upbeat and Positive Personality
  • Customer Account Management
  • Ease with Computers and Technology
  • Research and Analytical Skills
  • Document and File Management
  • Project Records
  • Office Equipment Operation
  • Meeting Scheduling
  • Billing and Invoicing
  • Customer Satisfaction
  • Administrative Duties
  • Payment Collection
  • Employee Timesheet Processing
  • Inquiry Requests
Work History
Call Center Specialist, 02/2021 - Current
Florida Cancer Specialists, P.L. Salt Lake City, UT,
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on company systems, form completion and access to services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Call Center Agent, 06/2019 - 01/2020
Veyo Greendale, WI,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
Customer Service Representative, 01/2019 - 06/2019
Gerber Collision & Glass Batesville, SC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
High School Diploma: , Expected in 05/2017
-
Virtual Academy Of Lafourche - Thibodaux,La,
GPA:
Status -

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Resume Overview

School Attended

  • Virtual Academy Of Lafourche

Job Titles Held:

  • Call Center Specialist
  • Call Center Agent
  • Customer Service Representative

Degrees

  • High School Diploma

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