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Call Center Rep/ Admin Assistant Resume Example

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CALL CENTER REP/ ADMIN ASSISTANT
Professional Summary

Well-qualified Administrative Clerk proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and overall excellence. Skilled in coordinating documentation and handling problems.

Skills
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • International sales support
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Administrative support
  • Professional telephone demeanor
  • Money handling abilities
  • Creative problem solving
  • Training development aptitude
  • Good listening skills
  • Medical terminology knowledge
  • Recordkeeping strengths
  • Special instructions understanding
  • Clerical
  • Customer service
  • Multitasking abilities
  • Microsoft Software applications
Work History
Call Center Rep/ Admin Assistant04/2015 to Current
Minnesota City Jobs – Minnetonka , MN
  • Cross Trained in Accessioning and Sendout
  • Answer incoming calls / receive anywhere from 70-90 calls daily.
  • Keep track of stat calls and specimens in stat tracking system.
  • Contact couriers for pick up and transportation of specimens.
  • Contact patients, hospital staff, and doctors for issues, clarification, and information.
  • In constant contact with all lab staff regarding any necessary information.
  • Fax results and orders
  • Data entry
  • Scan requisitions into document system for recordkeeping.
  • Handle all mail items.
  • Investigate issues for different departments.
  • File and handle paperwork according to HIPPA standards.
  • Sanitize call center daily.
  • Cross trained to function as lab accessioner and send out clerk.
  • Receive specimens from pneumatic tube and process samples accordingly.
  • Prep samples for testing by aliquot and centrifuge.
  • Order outpatient and out-site lab orders in 3 different systems.
  • Clear bio hazard material and sharps containers when necessary.
  • Restock equipment and supplies as needed.
  • Research testing info for staff, RN's, and DR's.
  • Research, order, and review miscellaneous testing to be sent out.
  • Prep, package, and manifest reference samples to be sent to reference labs.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Deliver prompt service to prioritize customer needs.
  • Follow through with client requests to resolve problems.
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Demonstrate high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Deputy Clerk05/2010 to 05/2013
Amita Health – Elgin , IL
  • Performed as deputy clerk for Small Claims division.
  • In charge of maintaining and prepping files for each case daily.
  • Prep anywhere from 30-75 cases daily.
  • Take vigorous notes for each case to enter into docket for further review.
  • Vast amounts of data entry
  • Refile and search for older more dated files.
  • Established solid relationships with clients and courthouse staff
  • Assist lawyers, judges, and civilians with file information.
  • Assist in prepping files to be transferred to microfiche.
  • Use microfiche machine for older documents.
  • Assisted customers by answering questions and fulfilling requests.
Call Center Rep09/2005 to 05/2011
Ballston Spa National Bank – Guilderland , NY
  • Responsible for answering incoming calls for Walgreens locations.
  • Answer 100-120 calls daily.
  • Assist stores by troubleshooting various issues.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer requests for products, services and company information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on company systems, form completion, and access to services
Teller05/2001 to 09/2005
TeePak Credit Union – City , STATE
  • Operated as front desk teller.
  • Reconciled cash drawer and resolved discrepancies.
  • Responsible for balancing and counting out vault cash.
  • Key holder and would often open and close branch location.
  • Run daily audits to make sure cash flow sheets balanced out.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Education
Associate of Science: Business AdministrationExpected in 12/2021Ivy Tech Community College- City
  • Dean's List Spring 2020
  • Dean's List Summer 2020
  • Current GPA of 3.5
  • Certificate and Technical Certificate in Business Administration May 2021
High School Diploma05/2004Georgetown RidgeFarm High School- City
  • Graduated with 3.6 GPA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
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  • Measurable results
  • Typos

Resume Overview

School Attended

  • Ivy Tech Community College
  • Georgetown RidgeFarm High School

Job Titles Held:

  • Call Center Rep/ Admin Assistant
  • Deputy Clerk
  • Call Center Rep
  • Teller

Degrees

  • Associate of Science : Business Administration Expected in 12/2021
    High School Diploma 05/2004

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