Call Center Rep/ Admin Assistant Resume Example
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CALL CENTER REP/ ADMIN ASSISTANT
Professional Summary
Well-qualified Administrative Clerk proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and overall excellence. Skilled in coordinating documentation and handling problems.
Skills
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Work History
Call Center Rep/ Admin Assistant04/2015 to Current
Minnesota City Jobs – Minnetonka , MN
Minnesota City Jobs – Minnetonka , MN
- Cross Trained in Accessioning and Sendout
- Answer incoming calls / receive anywhere from 70-90 calls daily.
- Keep track of stat calls and specimens in stat tracking system.
- Contact couriers for pick up and transportation of specimens.
- Contact patients, hospital staff, and doctors for issues, clarification, and information.
- In constant contact with all lab staff regarding any necessary information.
- Fax results and orders
- Data entry
- Scan requisitions into document system for recordkeeping.
- Handle all mail items.
- Investigate issues for different departments.
- File and handle paperwork according to HIPPA standards.
- Sanitize call center daily.
- Cross trained to function as lab accessioner and send out clerk.
- Receive specimens from pneumatic tube and process samples accordingly.
- Prep samples for testing by aliquot and centrifuge.
- Order outpatient and out-site lab orders in 3 different systems.
- Clear bio hazard material and sharps containers when necessary.
- Restock equipment and supplies as needed.
- Research testing info for staff, RN's, and DR's.
- Research, order, and review miscellaneous testing to be sent out.
- Prep, package, and manifest reference samples to be sent to reference labs.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Deliver prompt service to prioritize customer needs.
- Follow through with client requests to resolve problems.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Demonstrate high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Deputy Clerk05/2010 to 05/2013
Amita Health – Elgin , IL
Amita Health – Elgin , IL
- Performed as deputy clerk for Small Claims division.
- In charge of maintaining and prepping files for each case daily.
- Prep anywhere from 30-75 cases daily.
- Take vigorous notes for each case to enter into docket for further review.
- Vast amounts of data entry
- Refile and search for older more dated files.
- Established solid relationships with clients and courthouse staff
- Assist lawyers, judges, and civilians with file information.
- Assist in prepping files to be transferred to microfiche.
- Use microfiche machine for older documents.
- Assisted customers by answering questions and fulfilling requests.
Call Center Rep09/2005 to 05/2011
Ballston Spa National Bank – Guilderland , NY
Ballston Spa National Bank – Guilderland , NY
- Responsible for answering incoming calls for Walgreens locations.
- Answer 100-120 calls daily.
- Assist stores by troubleshooting various issues.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion, and access to services
Teller05/2001 to 09/2005
TeePak Credit Union – City , STATE
TeePak Credit Union – City , STATE
- Operated as front desk teller.
- Reconciled cash drawer and resolved discrepancies.
- Responsible for balancing and counting out vault cash.
- Key holder and would often open and close branch location.
- Run daily audits to make sure cash flow sheets balanced out.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Education
Associate of Science: Business AdministrationExpected in 12/2021Ivy Tech Community College-
City
- Dean's List Spring 2020
- Dean's List Summer 2020
- Current GPA of 3.5
- Certificate and Technical Certificate in Business Administration May 2021
High School Diploma05/2004Georgetown RidgeFarm High School-
City
- Graduated with 3.6 GPA
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Resume Overview
School Attended
- Ivy Tech Community College
- Georgetown RidgeFarm High School
Job Titles Held:
- Call Center Rep/ Admin Assistant
- Deputy Clerk
- Call Center Rep
- Teller
Degrees
- Associate of Science : Business Administration Expected in 12/2021
High School Diploma 05/2004
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