Call Center Rep/ Admin Assistant Resume Example Company Name

CALL CENTER REP/ ADMIN ASSISTANT

Professional Summary

Well-qualified Administrative Clerk proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and overall excellence. Skilled in coordinating documentation and handling problems.

Skills

Complaint resolution
Report preparation
Sales expertise
International sales support
Inbound and Outbound Calling
Multi-line phone talent
Administrative support
Professional telephone demeanor
Money handling abilities
Creative problem solving

Training development aptitude
Good listening skills
Medical terminology knowledge
Recordkeeping strengths
Special instructions understanding
Clerical
Customer service
Multitasking abilities
Microsoft Software applications

Work History

Call Center Rep/ Admin Assistant04/2015 to Current
Company Name – City, State

Cross Trained in Accessioning and Sendout
Answer incoming calls / receive anywhere from 70-90 calls daily.
Keep track of stat calls and specimens in stat tracking system.
Contact couriers for pick up and transportation of specimens.
Contact patients, hospital staff, and doctors for issues, clarification, and information.
In constant contact with all lab staff regarding any necessary information.
Fax results and orders
Data entry
Scan requisitions into document system for recordkeeping.
Handle all mail items.
Investigate issues for different departments.
File and handle paperwork according to HIPPA standards.
Sanitize call center daily.
Cross trained to function as lab accessioner and send out clerk.
Receive specimens from pneumatic tube and process samples accordingly.
Prep samples for testing by aliquot and centrifuge.
Order outpatient and out-site lab orders in 3 different systems.
Clear bio hazard material and sharps containers when necessary.
Restock equipment and supplies as needed.
Research testing info for staff, RN's, and DR's.
Research, order, and review miscellaneous testing to be sent out.
Prep, package, and manifest reference samples to be sent to reference labs.
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Deliver prompt service to prioritize customer needs.
Follow through with client requests to resolve problems.
Respond to customer needs through competent customer service and prompt problem-solving.
Demonstrate high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Deputy Clerk05/2010 to 05/2013
Company Name – City, State

Performed as deputy clerk for Small Claims division.
In charge of maintaining and prepping files for each case daily.
Prep anywhere from 30-75 cases daily.
Take vigorous notes for each case to enter into docket for further review.
Vast amounts of data entry
Refile and search for older more dated files.
Established solid relationships with clients and courthouse staff
Assist lawyers, judges, and civilians with file information.
Assist in prepping files to be transferred to microfiche.
Use microfiche machine for older documents.
Assisted customers by answering questions and fulfilling requests.

Call Center Rep09/2005 to 05/2011
Company Name – City, State

Responsible for answering incoming calls for Walgreens locations.
Answer 100-120 calls daily.
Assist stores by troubleshooting various issues.
Resolved customer complaints and addressed emergency requests and needs.
Responded to customer requests for products, services and company information.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on company systems, form completion, and access to services

Teller05/2001 to 09/2005
Company Name – City, State

Operated as front desk teller.
Reconciled cash drawer and resolved discrepancies.
Responsible for balancing and counting out vault cash.
Key holder and would often open and close branch location.
Run daily audits to make sure cash flow sheets balanced out.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Counted and packaged currency and coins.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates

Education

Associate of Science: Business AdministrationExpected in 12/2021Ivy Tech Community College- City

Dean's List Spring 2020
Dean's List Summer 2020
Current GPA of 3.5
Certificate and Technical Certificate in Business Administration May 2021

High School Diploma05/2004Georgetown RidgeFarm High School- City

Graduated with 3.6 GPA

Resume Overview

School Attended

Ivy Tech Community College
Georgetown RidgeFarm High School

Job Titles Held:

Call Center Rep/ Admin Assistant
Deputy Clerk
Call Center Rep
Teller

Degrees

Associate of Science : Business Administration Expected in 12/2021
High School Diploma 05/2004

Call Center Rep/ Admin Assistant Resume Example

Resume Score: 80%

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