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Call Center Rep. Resume Example

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CALL CENTER REP.
Summary
I am writing in response to the advertisement of volunteer, and or employment on Craigslist on for a legal opportunities within and Law firm. The role described is exactly the kind of opportunity that I have been looking for. I am recently completing my last couple of courses for my Paralegal Certificate (legal) and am now seeking an entry-level position to begin my career and expand my knowledge in legal services. My past position as office Legal Secretary for Public Defenders Office has been a great introduction to working in an office environment. I have been employed full-time in this position in the past couple years and have learned all the basics, including dealing with clients, answering phones, diary management, photocopying and filing, among-st other things. Additionally, I also developed great customer service skills through my previous position as a Front Desk supervisor at Keylime Cove, and Walmart Super Store. Seeking a position as a Legal Secretary, Or Volunteer with Law Firm open availability utilizing exceptional clerical skills and knowledge of legal matters to provide effective support to the attorney. Excellent written, verbal and interpersonal skills. Good command over legal terminology. Highly-familiar with briefs and pleading procedures. Known for managing all legal tasks in a time-effective manner. Currently pursuing my paralegal studies certificate and would enjoy getting into the Law field. SKILLS & ABILITIES 10 years' experience in Clerical/ demonstrating/performing management skill/functions such as planning, scheduling, organizing, and tracking process, ensuring the feasibility of the project and its objectives. Worked as a Legal Secretary for Public Defender Office for three years Highly experienced in providing routine secretarial services to attorneys to ensure sound management of work
Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Telecommunications knowledge
Accomplishments
  • Exceeded corporate target for customer satisfaction for [443-409-2504] months in a row.
  • Planned and executed all aspects of a major office headquarter move.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
    Customer Assistance
      Multi-tasking
      • Cashiered with two cash registers at once in tandem to maximize customer flow.
    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Experience
Call Center Rep.Jul 2015 to Current
CMD CALL CENTER - Baltimore, MD
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrated mastery of customer service call script within specified time-frames.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Scheduled staffing for multiple branch locations.
  • Delivered prompt, accurate and excellent customer service.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Legal Receptionist/ Legal AssistantJan 2013 to Jul 2014
Public Defenders Office - waukegan, IL
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Processed and distributed invoices to bill clients.
  • Maintained the master calendar for client appointments and court appearances.
  • Stayed within travel and expense budgets while scheduling attorneys' travel arrangements.
  • Drafted and typed grammatically correct office memos.
  • Received and disbursed all incoming mail.
  • Coordinated and scheduled meetings and telephone conferences.
  • Recorded and monitored court appearance dates.
  • Conducted client interviews and all client intake services.
  • Directed incoming calls to appropriate staff members.
Receptionist, Administrative AssistantJun 2012 to Sep 2014
Aineco - Chicago, IL
  • Planned travel arrangements for 20 executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Supplied key cards and building access to employees and visitors.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Maintained an up-to-date department organizational chart.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Maintained and reserved the executive conference room calendar.
  • Verified that information in the computer system was up-to-date and accurate.
  • Open, read, and wrote answers to routine letters.
Front Desk SupervisorJan 2007 to Aug 2012
Keylime Cove Hotel & Waterpark - Gurnee, IL
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Recommended top dining and entertainment options for guests in the Gurnee area.
  • Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
  • Processed credit card transactions during the checkout process. Supervised 20 front desk staff.
  • Fostered strong working relationships with all hotel departments
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Kept records of room availability and guests' accounts, manually or using computers. .
  • Monitored the appearance and performance of the front desk staff.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • ?Assisted guests with any special requests during their visits.
  • ?Explained human resources policies and procedures to all employees.
  • Helped training and development staff with all aspects of training coordination.
?
Education
GED, LAW2010ZION BENTON HIGH SCHOOL - Zion, IL, USAGPA: I graduated in 2010 with 12 college credits. I volunteer to tutor in writing and also I have 3.25 GPA and working on a scholarship for law school in the near future.

I graduated in 2010 with 12 college credits.

I volunteer to tutor in writing and also I have 3.25 GPA and working on a scholarship for law school in the near future.

BBA, FINANCE2016DEVRY UNIVERSITY ONLINEGPA: I volunteer to tutor in writing and also I have 3.25 GPA and working on a scholarship for law school in the near future.
  • Minor in Business Law
  • 3.0 GPA
  • Coursework in Finance and Business Development
  • Tierra Reese Academic Achievement Award
Certification, Paralegal Certification2015BLACKSTONE CAREER INSTITUTE NLINE - Philadelphia, PA, usaGPA: GPA: 3.0
GPA: 3.0
Minor in Real Estate Law
Personal Information
Thank you for taking the time to read my application and I hope that I will get the chance to meet you in person for an interview. Will be relocating to the GEORGIA AREA Nov. 30th
Skills
  • administrative support,
  • Billing, bookkeeping, Business Management, credit, checkout
  • Filling, and law, legal, materials, meetings,
  • Microsoft Excel, MS office, Office, PowerPoint, Word, organizing, processes, Proofreading, research, scanning, surveys, telephones, phones, phone, 50 wpm
Additional Information
  • Thank you for taking the time to read my application and I hope that I will get the chance to meet you in person for an interview. Available to interview Mon. thru Friday 7:00am ? 9:00pm and weekends too.
  • LEADERSHIP I'm team lead of the Boys and Girls club and also teach self-esteem to children. Also I hold webcam chat group three times a week for student just needing to talk.
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Resume Overview

Companies Worked For:

  • CMD CALL CENTER
  • Public Defenders Office
  • Aineco
  • Keylime Cove Hotel & Waterpark

School Attended

  • ZION BENTON HIGH SCHOOL
  • DEVRY UNIVERSITY ONLINE
  • BLACKSTONE CAREER INSTITUTE NLINE

Job Titles Held:

  • Call Center Rep.
  • Legal Receptionist/ Legal Assistant
  • Receptionist, Administrative Assistant
  • Front Desk Supervisor

Degrees

  • GED , LAW 2010
    BBA , FINANCE 2016
    Certification , Paralegal Certification 2015

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