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Call Center Receptionist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Performance-driven professional with hands-on experience in health administration services. Qualifications Summary Expert in human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and the assessment and treatment of behavioral and affective disorders. Skilled in administration and management principles involved in administration policies and governing rules development. Adept at providing high-level administrative support, preparing reports, and maintaining appropriate patient information. Knowledgeable Call Center Receptionist with a methodical approach to completing records. Handles high-volume inquiries with professionalism and poise to quickly address customer issues. Proficient in balancing administrative and customer service requirements with productivity targets. Goal-driven Receptionist with an extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. A dedicated employee is known for punctuality, pursuing employment options where good customer service and apositive attitude will make a difference.

Skills
  • Business operations understanding
  • Document control
  • Recordkeeping and bookkeeping
  • Data entry
  • Meticulous and organized
  • Security understanding
  • Office equipment operations
  • Multi-line telephone skills
  • Organization and efficiency
  • Critical thinking
  • Troubleshooting
  • Working collaboratively
  • Microsoft Office
  • Active listening
  • Collaboration
  • PPE use
  • Planning
  • Time management
  • Reliable and trustworthy
Education and Training
Colorado Technical University Colorado Springs, CO, Expected in 03/2023 Bachelor of Science : Healthcare Management - GPA :
Colorado Technical University Colorado Springs, CO, Expected in 06/2021 Associate of Science : Science in Health Administration Services - GPA :
Md Nursing Board Baltimore Md, Expected in 06/2010 Certifications Certified Nursing Assistant (CNA) – : Certified Nursing Assistant - GPA :
Experience
Aveanna Healthcare - Call Center/ Receptionist
Wadena, MN, 10/2020 - Current
  • Receive and respond to telephone calls as well as answer questions about the practice and physicians.
  • Evaluate and maintain appropriate patient demographics information.
  • Manage patient privacy aligned with HIPAA requirements.
  • Create and facilitate spreadsheet.
  • Is there any more information about your day-to-day responsibilities, which I can add on your behalf?.
  • Please share information about your key accomplishments to add here.
  • Greeted customers, answered general questions, and directed them to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
  • Maintained professional tone at all times, including during peak rush hours.
  • Worked successfully with adiverse groups of coworkers to accomplish goals and address issues related to our products and services.
We Care Healthcare - Staffing Coordinator/ Geriatric Nursing Assistant
City, STATE, 05/2012 - Current
  • Prepared and presented reports, including flow charts and career path reports; performed job analysis and evaluation as well as gathered and maintained compensation analysis information.
  • Delivered high-level care to residents; established and maintained apositive environment for the residents.
  • Planned workers’ activities.
  • Please share information about your key accomplishments to add here.
  • Assisted patients with transportation and mobility need such as moving between wheelchairs and beds.
  • Managed residents' activities of daily living, including bathing, dressing, and personal grooming.
  • Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
  • Kept room spaces, linens, and restrooms clean and refreshed with supplies.
  • Protected patients and staff by consistently following infection control, emergency, and security procedures.
  • Communicated with clinical and non-clinical personnel to coordinate resident care.
  • Employed infection-control measures to reduce germ spread and safeguard resident health.
  • Logged patient details in medical charts and made notes regarding behavior, nutrition, and outputs.
Abacus Staffing - Special Education Paraprofessional
City, STATE, 09/2019 - 10/2020
  • Determined and met special needs of students with a focus on improving their physical and emotional health.
  • Analyzed and improved students’ performance.
  • Devised and implemented all administration policies for continuous process and performance improvement.
  • Is there any more information about your day-to-day responsibilities, which I can add on your behalf?.
  • Please share your proudest accomplishments, which set you apart from the rest.
  • Supported students with personalized accommodations, extra assistance, and educational assessments.
  • Escorted students to restroom cafeteria, outside to the playground, and on field trips.
  • Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
  • Managed class of special education students in absence of the lead teacher.

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Resume Overview

School Attended
  • Colorado Technical University
  • Colorado Technical University
  • Md Nursing Board
Job Titles Held:
  • Call Center/ Receptionist
  • Staffing Coordinator/ Geriatric Nursing Assistant
  • Special Education Paraprofessional
Degrees
  • Bachelor of Science
  • Associate of Science
  • Certifications Certified Nursing Assistant (CNA) –

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