LiveCareer-Resume

call center interviewer resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data entry position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Experienced Phlebotomist with over 3 years of experience in medical field.

Skills
  • Customer Inquiries
  • Customer Needs Assessments
  • Data Integrity
  • Subject Interviewing
  • Customer Experience
  • Script Reading
  • Confidential Data Protection
  • Efficient Service
Work History
Call Center Interviewer, 08/2018 to 03/2019
Tapestry, Inc., , Fort Worth, TX
  • Persuaded reluctant respondents to participate in surveys and diaries.
  • Followed strict guidelines for obtaining consistent unbiased data.
  • Maintained confidentiality of procedures, scripts and respondent information.
  • Delivered verbatim scripts for portions of survey.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Observed participants and recorded results.
  • Properly completed surveys by performing Questions and recording answers before ending each call.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier, 05/2017 to 12/2017
Sutter Health, , Fort Worth, TX
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.N.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned money center and [Job title] positions and provided backup at key times.
Phlebotomist, 09/2014 to 10/2016
Yakima Valley Farm Workers Clinic, , Fort Worth, TX
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Medical Assistant, 11/2012 to 07/2014
Extra Care Concers, , Fort Worth
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Ambulated, turned and positioned patients.
Education
Registered Medical Assistant: , Expected in 06/2012 to Westwood College - Fort Worth, TX,
GPA:
High School Diploma: , Expected in 2006 to Bearden High School - Knoxville, TN
GPA:
Skills
  • Customer Inquiries
  • Customer Needs Assessments
  • Data Integrity
  • Subject Interviewing
  • Customer Experience
  • Script Reading
  • Confidential Data Protection
  • Efficient Service
Work History
Call Center Interviewer, 08/2018 to 03/2019
SPH Analytics,
  • Persuaded reluctant respondents to participate in surveys and diaries.
  • Followed strict guidelines for obtaining consistent unbiased data.
  • Maintained confidentiality of procedures, scripts and respondent information.
  • Delivered verbatim scripts for portions of survey.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Observed participants and recorded results.
  • Properly completed surveys by performing Questions and recording answers before ending each call.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier, 05/2017 to 12/2017
Walmart,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.N.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned money center and [Job title] positions and provided backup at key times.
Phlebotomist, 09/2014 to 10/2016
Clearpointlabs,
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Medical Assistant, 11/2012 to 07/2014
Extra Care Concers,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Ambulated, turned and positioned patients.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Westwood College
  • Bearden High School

Job Titles Held:

  • Call Center Interviewer
  • Cashier
  • Phlebotomist
  • Medical Assistant

Degrees

  • Registered Medical Assistant
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: