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Call Center Resume Example

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CALL CENTER
Professional Summary

Goal-oriented individual capable of greeting over 100 customers per day and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Optimistic, creative and hardworking Sales Associate looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Excellent written and verbal communication skills

Confident, articulate, and professional speaking abilities. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Skills
  • FLUENT SPEAKER in English and Arabic
  • Professional and outgoing communication
  • Positive attitude in a busy environment
  • Excellent phone skills
  • Multi-tasking strength
  • Interpersonal skills
  • Adapt to diverse groups
  • Problem-solving skills
  • Point of sale knowledge
  • Communication skills
  • Cash register operation
  • Flexible schedule
  • Cash handling
  • Relationship building and management
Work History
Call Center | 08/2020 to Current
Genpact - Chicago, IL
  • Assisted 200 customers in average 5 hours by answering questions, responding to inquiries and handling telephone requests.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Teller | 09/2019 to Current
TCF Bank - Cicero, IL
  • Coordinated daily cash reconciliation in high-volume location
  • Increased sales by 50%
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Created member account profiles on organization's online banking program
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Organized and removed online banking files no longer in use
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Processed quarterly vault and ATM audits with zero error rate
  • Maintained friendly and professional customer interactions
  • Maintained teller drawer to perform bank transactions
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
  • Collected member loan payments
  • Organized, stocked and maintained teller window area
  • Handled various accounting transactions
  • Processed exchange and foreign currency
  • Sold cashier's checks, traveler's checks and money orders
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Promoted products or services to each customer to consistently achieve sales targets
Sales Associate | 04/2019 to 08/2019
The Children's Place - Chicago Ridge, IL
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Educated customers on promotions to enhance sales
Sales Associate | 06/2018 to 08/2019
Aeropostale - Chicago Ridge, IL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Trained and developed new sales team associates in products, selling techniques and company procedures
Education
Oak Lawn Community High School - Oak Lawn, IL | High school Diploma Marketing , 2019
  • Member of Student Council and MSA (Muslim Student Association)
  • High Honor Roll Association
  • Speech Club
  • Student Council
  • Member of NJHS
Moraine Valley Community College - Palos Hills, IL | Bachelor of ScienceEarly Childhood Education, Expected in 05/2023
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Resume Overview

Companies Worked For:

  • Genpact
  • TCF Bank
  • The Children's Place
  • Aeropostale

School Attended

  • Oak Lawn Community High School
  • Moraine Valley Community College

Job Titles Held:

  • Call Center
  • Teller
  • Sales Associate

Degrees

  • Oak Lawn Community High School - Oak Lawn , IL | High school Diploma
    Moraine Valley Community College - Palos Hills , IL | Bachelor of Science

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