Energetic and reliable Associate skilled in high-end merchandise environments for over four years . Customer-focused with a solid understanding of the dynamics of the retail apparel, shoe, and luxury merchandise industry. Great on building long lasting Customer Relations.
Call Center, Data Entry Clerk, 03/2017 to CurrentHES Staffing － Orlando, FL
* Verified that information in the computer system was up-to-date and accurate.
*Developed effective relationships with all call center departments through clear communication.
*Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Floor Supervisor, 03/2016 to CurrentThe Beauty － Orlando, Florida
Operated cash register.
Answered questions and resolved concerns.
Set up visually appealing promotional displays.
Described merchandise and services to customers.
Sales Lead, 10/2014 to 12/2015Ann Taylor － Orlando, FL
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Merchandising Lead, 06/2013 to 01/2015Orlando, FL
Led sales calls with team members to establish sales and customer retention goals.
Hired and trained all sales staff for new store location.
Determined merchandise price schedules and discount rates.
Sales associate, 09/2012 to 08/2013Adidas － Orlando, FL
Retrieved alternate items and sizes on request.
Trained all new sales employees on effective techniques.
Worked flexible schedule to accommodate changing customer levels.
Answered incoming telephone calls with professional and knowledgeable responses.
Education and Training
Associate of Arts:Radiology Tech,2017Valencia College － Orlando, FL, USARadiology Tech
High School Diploma:2013Olympia High School － Orlando, Fl, USA
Cash handling,Shipping and receiving,Professional and friendly, Well Speaking skills, and Bilangual.