- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Dedicated professional with over 10 years of experience in management, customer service, and collections seeking a challenging position to utilize my experience and skills.
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- Promoted to Program Trainer at Convergys within first 6 months of employment.
- Promoted to Call Center Coordinator at Barnes-Jewish Hospital within first 6 months of employment.
Saint-Gobain Corporation – North America, SC,
Informed members of the benefits available with their plan.
Ntt Data Corporation – Baltimore, MD,
Schedule medical transportation for Medicaid/Medicare recipients.
Cardinal Services, Inc. – Warsaw, IN,
Western Dental – Compton, CA,
Approved and corrected agent payroll. Created agent schedules daily. Facilitated curriculum to over 300 New Hire and CE Agents. Enforced Service Center policies, procedures, quality assurance metrics, and goals. Provided technical support for Comcast Communications customers regarding multiple lines of business. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Provided daily reports regarding agent attendance, behaviors, and trends.
Alorica Inc. – Tampa, FL,
Collected past due payments on mortgage accounts for Wells Fargo and provided customer service for an average of 60+ calls per day. Answered customer inquiries, gained experience in problem solving, and provided account status for homeowners seeking refinancing options and loan modifications.
Saint-Gobain Corporation – Plymouth, MI,
Provided administrative assistance and performed research duties regarding grant proposals for the Development Directing Manager. Interned with Field Investigators and Intake Specialists of the Illinois Child Protective Services, while observing and aiding in criminal and civil cases.
ENTERPRISE RENT-A-CAR – City, STATE,
Assisted customers with reservation sales and various customer inquiries. Effectively developed telephone communication skills and consistently met desired quotas. Located and interpreted complex information from a number of databases.
SANFORD BROWN COLLEGE - Fenton, MO
B.S: SANFORD BROWN COLLEGE - Criminal Justice 2010 Fenton, MO
AS 400 Software, AmCom/SPOK Software, SmartCenter, SmartWeb, SmartRefresh, Avaya QM, Viewer, Contact Recorder, CMS Manager, Soarian Financials, Kronos, Microsoft Word, Powerpoint, Excel, and Outlook.
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School Attended
- SANFORD BROWN COLLEGE
Job Titles Held:
- Customer Service Representative
- Call Center Representative
- Call Center Coordinator
- Program Ready Trainer
- Collections Agent
- Personal Assistant/Student Worker/Intern
- Customer Service Representative
Degrees
- B.S
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