Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Results-Oriented Sales and Customer Service Professional successful at managing accounts, building long term relationships, up-selling and promoting new products. Seeking a position that supports the utilization of experience and skill at a company that encourages advancement.
- Exceptional workflow management
- Strong problem solving aptitude
- Excellent work ethic
- Self-motivated
| Assists co-workers in knowledge of new workflows Maintains positive attitude for company procedures Effectively works with others Completes and retains proper training to better assist customers
|
03/2011 to Current Call Center Associate Autonation, Inc. – Buford, GA,
- Executes proper research for inquiries, including member information, benefits, enrollment, claims, and appeals.
- Efficiently documents customer concerns in accommodation with departmental quality guidelines, while performing outstanding customer service.
-
Navigates between a number of systems with separate
securities in order to investigate, document, and resolve customer concerns and
issues.
- Performs detailed research to determine the proper adjustments of claims including high dollar amounts.
- Recommends insurance policy upgrades to customers, resulting in the increase of business.
03/2010 to 2011 Client Service Representative Clarivate Plc – Philadelphia, PA,
- Managed multiple accounts for Fund offices handling employee benefits.
- Trained clients on software that operates their maintenance of claims, pensions, annuities, and other associations to benefit their Organization.
-
Traveled to client locations across the country to organize
the set up and instruct on the proper operations of company software.
- Listened attentively to client feedback and worked with programmers to customize quality software based on the structure of their system.
04/2008 to 09/2008 Manager Trainee Dierbergs Markets – Brentwood, MO,
- Assisted customers by providing transportation options, including selling the benefits of additional insurance coverage on vehicles.
- Increased profits through up selling vehicles to potential customers to meet their transportation demands.
- Identified and qualified customer needs, developed sales strategies and negotiated company products in order to benefit both parties.
- Developed and implemented creative, cost effective workflows which increased client retention rates.
Expected in 2007 Bachelor of Arts: Communications Media Arts
Temple University - Philadelphia, PA
GPA:
§
Bachelor of Arts,
Magna Cum Laude.
§
Delegate of the
International Scholar Laureate Program.
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