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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Results-Oriented Sales and Customer Service Professional successful at managing accounts, building long term relationships, up-selling and promoting new products. Seeking a position that supports the utilization of experience and skill at a company that encourages advancement.
Skills

  • Exceptional workflow management
  • Strong problem solving aptitude
  • Excellent work ethic
  • Self-motivated
    Assists co-workers in knowledge of new workflows
    Maintains positive attitude for company procedures
    Effectively works with others
    Completes and retains proper training to better assist customers

Work History
03/2011 to Current
Call Center Associate Autonation, Inc. Buford, GA,
  • Executes proper research for inquiries, including member information, benefits, enrollment, claims, and appeals.
  • Efficiently documents customer concerns in accommodation with departmental quality guidelines, while performing outstanding customer service.
  • Navigates between a number of systems with separate securities in order to investigate, document, and resolve customer concerns and issues.
  • Performs detailed research to determine the proper adjustments of claims including high dollar amounts.
  • Recommends insurance policy upgrades to customers, resulting in the increase of business.
03/2010 to 2011
Client Service Representative Clarivate Plc Philadelphia, PA,
  • Managed multiple accounts for Fund offices handling employee benefits.
  • Trained clients on software that operates their maintenance of claims, pensions, annuities, and other associations to benefit their Organization.
  • Traveled to client locations across the country to organize the set up and instruct on the proper operations of company software.
  • Listened attentively to client feedback and worked with programmers to customize quality software based on the structure of their system.
04/2008 to 09/2008
Manager Trainee Dierbergs Markets Brentwood, MO,
  • Assisted customers by providing transportation options, including selling the benefits of additional insurance coverage on vehicles.
  • Increased profits through up selling vehicles to potential customers to meet their transportation demands.
  • Identified and qualified customer needs, developed sales strategies and negotiated company products in order to benefit both parties.
  • Developed and implemented creative, cost effective workflows which increased client retention rates.
Education
Expected in 2007
Bachelor of Arts: Communications Media Arts
Temple University - Philadelphia, PA
GPA:
§     Bachelor of Arts, Magna Cum Laude.
§     Delegate of the International Scholar Laureate Program.

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Resume Overview

School Attended

  • Temple University

Job Titles Held:

  • Call Center Associate
  • Client Service Representative
  • Manager Trainee

Degrees

  • Bachelor of Arts

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