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Call Center Associate Resume Example

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CALL CENTER ASSOCIATE
Professional Summary
Results-Oriented Sales and Customer Service Professional successful at managing accounts, building long term relationships, up-selling and promoting new products. Seeking a position that supports the utilization of experience and skill at a company that encourages advancement.
Skills

  • Exceptional workflow management
  • Strong problem solving aptitude
  • Excellent work ethic
  • Self-motivated
    Assists co-workers in knowledge of new workflows
    Maintains positive attitude for company procedures
    Effectively works with others
    Completes and retains proper training to better assist customers

Work History
Call Center Associate, 04/2011 to Current
Company Name – City, State
  • Executes proper research for inquiries, including member information, benefits, enrollment, claims, and appeals.
  • Efficiently documents customer concerns in accommodation with departmental quality guidelines, while performing outstanding customer service.
  • Navigates between a number of systems with separate securities in order to investigate, document, and resolve customer concerns and issues.
  • Performs detailed research to determine the proper adjustments of claims including high dollar amounts.
  • Recommends insurance policy upgrades to customers, resulting in the increase of business.
Client Service Representative, 04/2010 to 01/2011
Company Name – City, State
  • Managed multiple accounts for Fund offices handling employee benefits.
  • Trained clients on software that operates their maintenance of claims, pensions, annuities, and other associations to benefit their Organization.
  • Traveled to client locations across the country to organize the set up and instruct on the proper operations of company software.
  • Listened attentively to client feedback and worked with programmers to customize quality software based on the structure of their system.
Manager Trainee, 05/2008 to 10/2008
Company Name – City, State
  • Assisted customers by providing transportation options, including selling the benefits of additional insurance coverage on vehicles.
  • Increased profits through up selling vehicles to potential customers to meet their transportation demands.
  • Identified and qualified customer needs, developed sales strategies and negotiated company products in order to benefit both parties.
  • Developed and implemented creative, cost effective workflows which increased client retention rates.
Education
Bachelor of Arts: Communications Media Arts, 2007
Temple University - City, State
§     Bachelor of Arts, Magna Cum Laude.
§     Delegate of the International Scholar Laureate Program.
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Resume Strength
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  • Word choice
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Resume Overview

School Attended

  • Temple University

Job Titles Held:

  • Call Center Associate
  • Client Service Representative
  • Manager Trainee

Degrees

  • Bachelor of Arts : Communications Media Arts , 2007

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