LiveCareer-Resume

call center associate resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Overall professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Communication skills.
  • Conscientiousness
  • Development in any professional field.
  • Performance Goals
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Team Goals
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Analytical Abilities
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Call Center Processes
  • Understanding Customer Needs
  • Technical Support and Assistance
  • Clerical Support
  • Call Transfers
  • Inbound and Outbound Calling
  • Online Chat
Education
Bryant And Stratton College Getzville, NY Expected in 08/2024 Associate of Applied Science : Human Services - GPA :
Certifications

CPR Certified (2 years) First Aid Certified (2 years) Department of Criminal Justice Services. ( DCJS ) Certified (5 years) Law Enforcement Crisis Intervention Training & Development Security Dispatching Certifications.

Work History
Doordash - Call center associate
, , 09/2022 - Current
  • Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into electronic medical record (EMR) as required
  • Data is checked and significant issues are escalated as appropriate
  • Answers calls from external and internal sources; screens patient calls and uses de-escalation skills before escalating; assesses the caller's needs, responds using good critical judgment, and understands when to escalate; call processing and monitoring functions for multiple departments within UVA Health and the University.
Scott County - Community Service Associate
, , 10/2021 - Current
  • Monitors clients at all times for any psychiatric/behavioral and medical complications and responds according to established agency policy and procedures and Wellness Recovery Center protocols.
  • Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment
  • Communicated professionally with individuals from different ethnic and cultural backgrounds
Aimbridge Hospitality - Corrections Officer
, , 02/2018 - 08/2022
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility
  • Restrictive Housing Unit Training
  • Special Response Team
  • Crisis Intervention Team
Eldorado Resorts, Inc. - Caregiver
, , Bremo Bluff, VA 02/2016 - 01/2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Piedmont Juvenile Detention Center - Detention Counsler
, , Farmville, VA 03/2017 - 02/2018
  • Supervise the juveniles by enforcing discipline, making and maintaining records, and implementing constructive activity programs.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Collaborated with team members to achieve target results
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Observed and recorded mental and physical health of each juvenile offender
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills
Fluvanna Correctional Center For Women - Treatment Officer
, , 08/2013 - 10/2016
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls .
  • Assist offenders formulate release plans when offenders are released from custody and into community correctional supervision
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse
  • Conducted routine and emergency head counts
  • DOC - Basic Gang and Security Threat Group Awareness Training
Burger King - Cashier/Cook
, , Gordonsville, VA 11/2011 - 08/2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Additional Information
  • Authorized to work in the US for any employer
Skills
  • Communication skills.
  • Conscientiousness
  • Development in any professional field.
  • Performance Goals
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Team Goals
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Analytical Abilities
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Call Center Processes
  • Understanding Customer Needs
  • Technical Support and Assistance
  • Clerical Support
  • Call Transfers
  • Inbound and Outbound Calling
  • Online Chat
Work History
University of Virginia - Call center associate
, 09/2022 - Current
  • Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into electronic medical record (EMR) as required
  • Data is checked and significant issues are escalated as appropriate
  • Answers calls from external and internal sources; screens patient calls and uses de-escalation skills before escalating; assesses the caller's needs, responds using good critical judgment, and understands when to escalate; call processing and monitoring functions for multiple departments within UVA Health and the University.
Region Ten Community Services Board - Community Service Associate
, 10/2021 - Current
  • Monitors clients at all times for any psychiatric/behavioral and medical complications and responds according to established agency policy and procedures and Wellness Recovery Center protocols.
  • Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment
  • Communicated professionally with individuals from different ethnic and cultural backgrounds
Dillwyn Correctional Center - Corrections Officer
, 02/2018 - 08/2022
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility
  • Restrictive Housing Unit Training
  • Special Response Team
  • Crisis Intervention Team
Consumer Direct Personal Care - Caregiver
, 02/2016 - 01/2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Piedmont Juvenile Detention Center - Detention Counsler
, 03/2017 - 02/2018
  • Supervise the juveniles by enforcing discipline, making and maintaining records, and implementing constructive activity programs.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Collaborated with team members to achieve target results
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Observed and recorded mental and physical health of each juvenile offender
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills
Fluvanna Correctional Center for Women - Treatment Officer
, 08/2013 - 10/2016
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls .
  • Assist offenders formulate release plans when offenders are released from custody and into community correctional supervision
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse
  • Conducted routine and emergency head counts
  • DOC - Basic Gang and Security Threat Group Awareness Training
Burger King - Cashier/Cook
, 11/2011 - 08/2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

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Resume Overview

School Attended

  • Bryant And Stratton College

Job Titles Held:

  • Call center associate
  • Community Service Associate
  • Corrections Officer
  • Caregiver
  • Detention Counsler
  • Treatment Officer
  • Cashier/Cook

Degrees

  • Associate of Applied Science

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