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Call Center Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 8 years of experience working with customer service. Trained in project and time management with extensive knowledge of return procedures and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • De-escalation Techniques
  • Order and Refund Processing
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Refunds and Returns Management
  • Sales Report Generation
  • Call Volume and Quality Metrics
  • Excellent Attention to Detail
  • Establishing and Maintaining Customer Relationships
  • Multi-Line Phone Systems
  • Team-Oriented and Cooperative
  • Patient and Empathetic
Work History
Call Center Associate, 10/2020 to 11/2020
Conduent IncorporatedLake Hamilton, AR,
  • Enhanced productivity by staying on top of call scripts and maintaining control over thedirection of conversations.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Head Cashier, 03/2015 to 08/2018
Cavender'sTexarkana, TX,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Displayed new stock and rotated existing products.
  • Received and processed customer payments.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Daycare Worker, 01/2015 to 03/2015
Veterans AdministrationToledo, OH,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Planned and guided age-appropriate tasks like reading, crafts, matching colors and shapes.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Meticulously sanitized toys and play equipment.
  • Kept all areas neat, clean and properly sanitized.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Managed safety and security of all children under care.
  • Developed lessons and activities to promote children's physical and emotional development.
Cook, 01/2011 to 01/2015
Village Pizza RestaurantCity, STATE,
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Bachelor of Arts: Business Administration And Management, Expected in 09/2024
Strayer University - Savannah, GA,
GPA:
High School Diploma: , Expected in 05/2010
Tattnall County High School - Reidsville, GA
GPA:

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Strayer University
  • Tattnall County High School
Job Titles Held:
  • Call Center Associate
  • Head Cashier
  • Daycare Worker
  • Cook
Degrees
  • Bachelor of Arts
  • High School Diploma

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