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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Customer service professional dedicated to effective team management and customer satisfaction.  Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.  Dynamic Customer Service Manager who leads diverse teams to achieve company goals.  I'm a Reservation Manager with extensive call center experience in inbound, outbound and blended environment  calls.  I have strength in training and development, client relations and problem solving.  I am an exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Highlights
  • Order processing
  • Time management
  • Results-oriented
  • Resourceful


  • Excellent communication skills
  • Self-directed
  • Pleasant demeanor
  • Customer service-oriented
Accomplishments
Promoted to Supervisor after two months of employment with Sam's Club.
 
Promoted to Assistant Manager after six months of employment with Main and Wilson Carryout.
Experience
Call Center, 06/2015 to 04/2016
Knight TransportationAurora, CO,
 
Receiving inbound calls from customers with concern about their credit card issues. 
Identified and resolved system and account issues.
Deli/Cashier, 03/2014 to 06/2015
Weltman, Weinberg & ReisBrooklyn Heights, OH,
 
Operated check stand equipment including cash register, scanner and scale.
 
Greeted all customers.
 
Executed cash transactions quickly and accurately.
 
Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
 
Checked out customers and bagged items quickly.
 
Accurately made change for cash transactions.
 
Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages and use of PLUs and UPCs.
 
Handled and bagged groceries carefully and according to customer preference.
Clerical Specialist, 2014 to 05/2014
U-HaulBossier City, LA,
 
Assist customers in applying for benefits
Performed  specialized clerical tasks requiring high degree of accuracy and reliability such as coordination of hearing function
Enter and track information into department database, enter, retrieve, review or modify data in computer systems: verify accuracy of entered data ad make corrections, research information in database and incorporate in reports, summaries, and other assignments. 
In Home Giver, 05/2013 to 11/2013
First TransitNewberg, OR,
 
Giving Patients the best care possible.
Reassuring the patients that they are my first priority.
Light housekeeping, preparing meals and helped with their bath and grooming.
Reservation Manager, 08/1999 to 05/2013
Baptist Health South FloridaDoral, FL,
 
Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers.
 
Adhered to all confidentiality requirements at all times.
 
Met all customer call guidelines including service levels, handle time and productively.
 
Solved unresolved customer issues.
 
Promptly responded to inquiries and requests from prospective customers.
 
Assumed ownership over team productively and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Trained staff on operating procedures and company services.
Supervisor, 03/1997 to 08/1999
Sam's ClubCity, STATE,

 

Investigated and resolved customer inquiries and complaints in an empathetic manner.

 
Solved unresolved customer issues.
 
Met all customer call guidelines including service levels, handle time and productivity.
 
Facilitated inter-departmental communication to effectively provide customer support.
 
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
 
Trained staff on operating procedures and company services.
 
Provided accurate, specific and timely performance feedback to CSRs.
 
Identified individual development needs with appropriate training.
 
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
 
Updated customer orders from start to finish in an accurate and timely manner.
 
Assistant Manager, 07/1990 to 08/1999
Main And Wilson Carry OutCity, STATE,
 
Executed cash transactions quickly and accurately.
Greeted all customers.
Delegated tasks to team members to optimize productivity.
Supervised 5 employees per shift.
Handled products and equipment in accordance with safety and sanitation guidelines.
Conducted price checks for cashiers and service clerks.
Ordered and shelved weekly sale items for customers.
Built attractive holiday and seasonal displays for merchandising program.
Checked out customers and bagged items quickly.
Organized and positioned product cases in produce warehouse and walk-in cooler. 
Sliced, served and packaged specialty meats, salads and cheeses.
Served shoppers in a prompt, courteous and friendly manner.
Evaluated department conditions and operations to determine strengths and areas for improvement.
Managed an efficient, friendly and effective crew of 5 per shift.
Arranged and stocked department displays.
Emphasized fast, friendly customer service.
Forecasted, scheduled and monitored labor to be consistent with store traffic.
 
Education
High School Diploma: General, Expected in 1981
East High - Columbus, OH
GPA:

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80Good

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • East High
Job Titles Held:
  • Call Center
  • Deli/Cashier
  • Clerical Specialist
  • In Home Giver
  • Reservation Manager
  • Supervisor
  • Assistant Manager
Degrees
  • High School Diploma

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