Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a 41 year old mother and wife. I believe in treating all people as equals. It has always been my goal to make sure that whatever I do it is done with compassion and with my very best efforts. I am a very fast learner and a team player. I am a very easy-going person and easy to get along with. I am also able to work under very stressful situations. I am a people-person. I also love to learn new things and to be able to put my new-found knowledge to use in the work environment.

  • Call center operations
  • Proficiency in computer software
  • Inbound phone call management
  • Report preparation
10/2019 to Current
Call Center Lithia Motors Jackson, MS,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Handled escalated customer service concerns from agents and customers to preserve revenue streams from key customers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Processed customer account changes using cibis.
  • Maintained 98% satisfaction rating with customers by providing exceptional service and support.
  • Improved call management database 100% by frequently changing and updating customer contact information.
  • Corresponded with accounts receivables department team members to build and implement successful solutions to customer problems.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered customer support to over 100 callers each day.
  • Achieved or exceeded 96% satisfaction rating on consistent basis.
  • Shared detailed information regarding customers billing and inquiries regarding payments and accounts options to help customers make decisions.
  • Trained new employees on billing and payment processes to promote efficiency and productivity team-wide.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Addressed billing and problems by researching and resolving concerns through effective and researching.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Accurately documented calls and caller information in cibis software and made updates to data as needed.
  • Promoted home protection offerings to drive growth and exceed benchmarks.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
10/2017 to 06/2018
Custodial Maintenance Worker Common Spirit Schuyler, NE,
  • Monitored common areas for cleanliness and safety.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Notified building managers about needed repairs to maintain public safety.
10/2016 to 08/2017
Shuttle Driver Sp Plus Corporation Saint Augustine, FL,

Identified cars by make vin color

located cars in the storage area

pulled cars by need for shipping per order requirements

01/2004 to 09/2008
CNA Mcguire Group Health Care Facilities Hamburg, NY,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
Education and Training
Expected in 03/2001
H. Councill Trenholm State Community College - Montgomery, AL

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School Attended

  • H. Councill Trenholm State Community College

Job Titles Held:

  • Call Center
  • Custodial Maintenance Worker
  • Shuttle Driver
  • CNA


  • GED

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