, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
I am a 41 year old mother and wife. I believe in treating all people as equals. It has always been my goal to make sure that whatever I do it is done with compassion and with my very best efforts. I am a very fast learner and a team player. I am a very easy-going person and easy to get along with. I am also able to work under very stressful situations. I am a people-person. I also love to learn new things and to be able to put my new-found knowledge to use in the work environment.
- Call center operations
- Proficiency in computer software
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- Inbound phone call management
- Report preparation
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10/2019 to Current Call Center Lithia Motors – Jackson, MS,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Handled escalated customer service concerns from agents and customers to preserve revenue streams from key customers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed customer account changes using cibis.
- Maintained 98% satisfaction rating with customers by providing exceptional service and support.
- Improved call management database 100% by frequently changing and updating customer contact information.
- Corresponded with accounts receivables department team members to build and implement successful solutions to customer problems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered customer support to over 100 callers each day.
- Achieved or exceeded 96% satisfaction rating on consistent basis.
- Shared detailed information regarding customers billing and inquiries regarding payments and accounts options to help customers make decisions.
- Trained new employees on billing and payment processes to promote efficiency and productivity team-wide.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Addressed billing and problems by researching and resolving concerns through effective and researching.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Accurately documented calls and caller information in cibis software and made updates to data as needed.
- Promoted home protection offerings to drive growth and exceed benchmarks.
- Achieved high sales percentage with consultative, value-focused customer service approach.
10/2017 to 06/2018 Custodial Maintenance Worker Common Spirit – Schuyler, NE,
- Monitored common areas for cleanliness and safety.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Notified building managers about needed repairs to maintain public safety.
10/2016 to 08/2017 Shuttle Driver Sp Plus Corporation – Saint Augustine, FL,
Identified cars by make vin color
located cars in the storage area
pulled cars by need for shipping per order requirements
01/2004 to 09/2008 CNA Mcguire Group Health Care Facilities – Hamburg, NY,
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
Expected in 03/2001 GED:
H. Councill Trenholm State Community College - Montgomery, AL
GPA:
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