Analytical help desk technician at MTN Cameroon, adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Sales Hub Agent At Ecobank Cameroon with 1.5 years in Marketing and customers counsellor support roles. Effectively sales Banks products , make grow the customer of the Bank, market analysis for products and many other services...
Exceptional telephone etiquette
High customer service standards
Training manual contributor
Proficient with Microsoft Office Suite
Strong problem solving ability
Banking and financial services background
Strong public speaker
report customers complaints
give a small advice to solve temporary the problem
Superior communication skills
Fluent in FRENCH.
Call Center April 2016 to November 2016MTN Cameroon, Service Center － Douala, LittoralCollected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
SALES HUB AGENT June 2014 to September 2015Ecobank － Douala, LittoralAnswered customers' questions regarding products, prices and availability. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings.
Education and Training
Bachelor of Arts : Management, 2013University of Dschang － Dschang, West, Cameroon
Master of Arts : Management, 2014University of Dschang － Dschang, West, Cameroon