LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Analytical help desk technician at MTN Cameroon, adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Sales Hub Agent At Ecobank Cameroon with 1.5 years in Marketing and customers counsellor support roles. Effectively sales Banks products , make grow the customer of the Bank, market analysis for products and many other services...
Skills
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • High customer service standards
  • Training manual contributor
  • Proficient with Microsoft Office Suite
  • Strong problem solving ability
  • Banking and financial services background
  • Detail-oriented
  • Strong public speaker
  • report customers complaints
  • give a small advice to solve temporary the problem
  • Superior communication skills
  • Business development
  • Strategic planning
  • Fluent in FRENCH.
  • CRM understanding
  • Prospecting
  • SalesForce
  • Skilled negotiator
Experience
03/2016 to 10/2016 Call Center Jerry Seiner Salt Lake City | Salt Lake City, UT, Collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
05/2014 to 08/2015 SALES HUB AGENT Ecobank | City, STATE, Answered customers' questions regarding products, prices and availability. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings.
Education and Training
Expected in 2013 Bachelor of Arts | Management University of Dschang, Dschang, West GPA:
Expected in 2014 Master of Arts | Management University of Dschang, Dschang, West GPA:
Activities and Honors
.Reading Book
.Travel

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resume Strength

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Resume Overview

School Attended

  • University of Dschang
  • University of Dschang

Job Titles Held:

  • Call Center
  • SALES HUB AGENT

Degrees

  • Bachelor of Arts
  • Master of Arts

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