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Summary
Analytical help desk technician at MTN Cameroon, adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
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Sales Hub Agent At Ecobank Cameroon with 1.5 years in Marketing and customers counsellor support roles. Effectively sales Banks products , make grow the customer of the Bank, market analysis for products and many other services...
Skills
Troubleshooting proficiency
Exceptional telephone etiquette
High customer service standards
Training manual contributor
Proficient with Microsoft Office Suite
Strong problem solving ability
Banking and financial services background
Detail-oriented
Strong public speaker
report customers complaints
give a small advice to solve temporary the problem
Superior communication skills
Business development
Strategic planning
Fluent in FRENCH.
CRM understanding
Prospecting
SalesForce
Skilled negotiator
Experience
03/2016 to 10/2016Call CenterJerry Seiner Salt Lake City | Salt Lake City, UT, Collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
05/2014 to 08/2015SALES HUB AGENTEcobank | City, STATE, Answered customers' questions regarding products, prices and availability. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings.
Education and Training
Expected in 2013Bachelor of Arts | ManagementUniversity of Dschang, Dschang, WestGPA:
Expected in 2014Master of Arts | ManagementUniversity of Dschang, Dschang, WestGPA:
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