- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Warehouse operations understanding
- Warehouse activity management
- Full service restaurant background
- Restaurant operations expertise
- Restaurant operations skills
- Restaurant industry expertise
- Manufacturing and warehouse procedures
- Profit and loss accountability
- Communication and presentation
- Client-focused service
- Quality assurance controls
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- Managing activities
- Supervising team
- Office reception
- Providing customer support
- Monthly reporting
- Answering inbound calls
- Managing file systems
- Packaging orders
- Project organization
- Assisting production
|
Calico House Restaurant , 01/2015 to Current
Merritt Athletic Clubs – Towson, MD,
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Increased sales of key menu items through effective upselling.
- Calculated charges, issued table checks and collected payments from customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Sales Lead Manager, 02/2013 to 10/2014
Jc Penney – Avon, OH,
- Responded to questions from customers after presenting key details about the company's products and services.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Managed cash register operations using POS system, including processing sales and returns.
- Monitored performance of sales team and implemented improved methods where needed.
Sales Lead, 04/2014 to 08/2014
Claire's – City, STATE,
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Managed cash register operations using POS system, including processing sales and returns.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Scanned and bagged items and operated cash register to check out store patrons.
Sales Floor Supervisor, 01/2010 to 05/2013
Calvin Klein – City, STATE,
- Delegated tasks to maintain efficient workflow.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Communicated sales goals and key performance indicators to employees.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
High School Diploma: , Expected in 04/2001
Silver Valley High School - Yermo, CA
GPA:
: Business, Expected in
Barstow Community College - Barstow, CA
GPA:
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