Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Warehouse operations understanding
Warehouse activity management
Full service restaurant background
Restaurant operations expertise
Restaurant operations skills
Restaurant industry expertise
Manufacturing and warehouse procedures
Profit and loss accountability
Communication and presentation
Client-focused service
Quality assurance controls
Managing activities
Supervising team
Office reception
Providing customer support
Monthly reporting
Answering inbound calls
Managing file systems
Packaging orders
Project organization
Assisting production
Experience
Calico House Restaurant , 01/2015 to Current Merritt Athletic Clubs – Towson, MD,
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Increased sales of key menu items through effective upselling.
Calculated charges, issued table checks and collected payments from customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Sales Lead Manager, 02/2013 to 10/2014 Jc Penney – Avon, OH,
Responded to questions from customers after presenting key details about the company's products and services.
Analyzed team performance on weekly basis through review of in-depth reports.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Engaged shoppers, providing assistance and information on merchandise and product features.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Managed cash register operations using POS system, including processing sales and returns.
Monitored performance of sales team and implemented improved methods where needed.
Sales Lead, 04/2014 to 08/2014 Claire's – City, STATE,
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Engaged shoppers, providing assistance and information on merchandise and product features.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Managed cash register operations using POS system, including processing sales and returns.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Scanned and bagged items and operated cash register to check out store patrons.
Sales Floor Supervisor, 01/2010 to 05/2013 Calvin Klein – City, STATE,
Delegated tasks to maintain efficient workflow.
Managed inventory shrinkage improvement program to reduce theft and loss.
Communicated sales goals and key performance indicators to employees.
Greeted customers, clarifying needs and identifying solutions to close sales.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Organized and updated schedules to optimize coverage for expected customer demands.
Delegated tasks to specific employees based on individual knowledge and strengths.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Education and Training
High School Diploma: , Expected in 04/2001 Silver Valley High School - Yermo, CA GPA:
: Business, Expected in Barstow Community College - Barstow, CA GPA:
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