Results-driven Waiter familiar with dining, kitchen operations and standards.
Reliable, customer service-driven team player with 2 years of restaurant experience and drive for performance in all areas.
Customer-focused, Hardworking, Motivated, Analytical, Committed, Talented & Flexible on working on weekends
Cash register operation
Fluent in English, Hindi & Gujarati.
Flexibility to work on weekends
Computer application knowledge
Prior store management responsibilities
Excellent customer service
Cafe Team MemberJan 2014 to Jan 2016 Cafe Coffee Day － Ahmedabad, Gujarat
Praised by management for being a fast and efficient worker, requiring little supervision.
Managed inventory to achieve targeted gross profit margin.
Monitored cafe for seating availability, safety and well being of guests.
Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
Weighed, ground and packed coffee per customer orders.
Greeted and connected with every customer, recommending drinks and pastries.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Greeted guests with a pleasant smile and superior customer service.
General ManagerMar 2017 to Jan 2018 Havmor Havfunn Eatery and Ice Cream － Ahmedabad, GJ
Maintaining Inventory to avoid No Stock situation
New projects & developments of packaging, Dairy products, Frozen Items, Dry fruits, etc.
Responsible for brand activation & execution of strategic brand plan, building business model for new products, deciding the media strategy in terms of media buying and planning as well as developing innovate media solutions, dealing with agencies for day to day operations
Responsible for activating the annual marketing plan (AMP)
Responsible for qualitative and timely delivery of all brand expressions
Parlour Team MemberFeb 2016 to Feb 2017 Havmor Ice Cream － Ahmedabad, GJ
Greeted all customers.
Made sandwiches, including specialty items and custom orders.
Monitored the freshness and condition of prepared foods.
Stocked, priced, front-faced and rotated merchandise.
Handled and bagged groceries carefully and according to customer preference.
Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
Education and Training
B. of Physical Therapist, Physiotherapy2014Rajiv Gandhi University of Health Science － Bangalore, Karnataka