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Cafe Supervisor Resume Example

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BAILEY
MATZKE
Professional Summary

I am a reliable Retail Sales professional offering top-notch sales expertise, customer service skills, and relationship-building strengths. I am dedicated to welcoming customers and providing comprehensive service. I have an in-depth understanding of sales strategy and merchandising techniques. I also have extensive experience as an independent nanny adept at taking initiative in creating child-friendly activities and maintaining organized schedules with little parental guidance. Currently, I work as a motivated Cafe and Deli Supervisor familiar with supervising several associates at a time, scheduling, ordering product, preparing food ingredients, and preparing dishes according to recipes. I am a conscientious and self-directed professional successful at working quickly in independent capacities. I am good under pressure and able to handle the high-stress situations that come up every day working in the industry. I am a very quick learner and have become skilled at adapting to new work environments and tasks required of the job. My goal is to continue to move up in this industry and take on a higher management position. My authoritative presence and listening skills will make me an excellent manager.

Skills
  • Strong work ethic
  • Superior organization ability
  • Communication skills
  • Exceptional organizational skills
  • Schedule creation and maintenance
  • Cash handling, Customer service, Merchandising, Sales
  • Timesheet processing
  • Training coordination
  • Supervision
Education
Pine City High SchoolPine City, MN2016High School Diploma
Pine Technical And Community CollegePine City, MNAssociate of Arts

I am currently on a short break from school, but am only one class away from reaching my Associate of Arts Degree and plan to continue going to school for my Bachelors in Clinical Social Work next fall.

Work History
Fresh Thyme- Cafe Supervisor
Minneapolis, MN11/2019 - Current
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager
  • Engaged in suggestive selling and other sales techniques
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Provided attentive service and proactively assessed guest needs
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
  • Greeted customers and answered any questions
  • Offered product samples, answered questions and helped customers find items
  • Assisted cashiers with processing customer payments and documenting orders
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Evaluated quality problems and performed necessary actions to identify and resolve issues
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Conducted training and change management processes to improve operations
  • Handled the ordering of approximately $10,000 worth of product for the deli and cafe every week
  • Participated and lead an efficient team to perform the inventory check once a month
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work-flows to meet any daily demand
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Delegated tasks to others on grooming team
Fresh Thyme- Food Service Clerk
Minneapolis, MN09/2019 - Current
  • Cooked batches of food according to standard recipes
  • Prepared several different types of food items by chopping, dicing, and cooking ingredients
  • Collaborated with team members to meet all food service needs for over 100 customers on average per day
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Took food orders from patients and families, and explained offerings
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use
  • Operated as full-service food provider in Fresh Thyme's food service establishment by taking orders, preparing meals and collecting payments
  • Performed shift change tasks each day to keep store efficient and neat
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Wiped counters, cleaned the floors, and sanitized equipment to maintain clean food prep and dining areas
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
Walmart- Sales Floor Associate
Pine City, MN09/2017 - 10/2019
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Increased product appeal and customer experience by interacting directly with over 100 customers per day
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Educated customers on promotions to enhance sales
McCaskey Residence - Nanny
Pine City, MN06/2013 - 08/2017
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motorand cognitive skills
  • Coordinated different types of activities to enhance physical and intellectual development
  • Made healthy snacks and meals for four children
  • Helped children complete homework assignments and school projects
  • Offered positive and nurturing environments to support child social and emotional growth
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
  • Worked with parents to develop and implement discipline programs to promote positive behavior
  • Monitored children's play activities to verify safety
  • Provided developmentally appropriate activities for children
  • Made healthy snacks and meals for 4 children
  • Assisted with light housekeeping duties as well as running errands
  • Engaged with children on individual basis to build positive relationships
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Resume Overview

Companies Worked For:

  • Fresh Thyme
  • Walmart
  • McCaskey Residence

School Attended

  • Pine City High School
  • Pine Technical And Community College

Job Titles Held:

  • Cafe Supervisor
  • Food Service Clerk
  • Sales Floor Associate
  • Nanny

Degrees

  • High School Diploma
    Associate of Arts

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