Detail-oriented Manager with 20 years of professional experience. Expert in Food Service Industry, trained in business development and committed to punctuality. Excellent reputation for resolving problems and improving customer satisfaction. Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Skills
Microsoft Office
Staff management
Cost controls
Sanitation
Product development
Inventory management
Staff training/development
Business Development
Client account management
Relationship building
Work History
08/2017 to Current
Cafe ManagerAmerican Family Fitness – Mechanicsville, VA,
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Devised, deployed and monitored processes to boost long-term business success.
Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
Kept cafe in full compliance with health code standards and achieved Serve Safe Certifications for cafe.
Supported customers with unique dietary challenges with customizable menu offerings and suggestions.
Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Developed and maintained relationships with customers and suppliers through continual communication and networking..
Cultivated and strengthened lasting client relationships using hands on approach and leading by example.
Interacted well with co-workers and customers to build connections and nurture relationships.
Built loyal account base and long-term business relationships with personal accounts.
Implemented operational strategies and effectively built customer and employee loyalty through strong daily communication.
Oversaw and improved Cafe deliveries per year through efficient coordination of daily operations.
Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
12/2011 to 06/2017
School Kitchen ManagerRigetti Computing – Fremont, CA,
Coordinated and organized all restaurant inventory.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Motivated staff to perform at peak efficiency and quality.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Purchased food and cultivated strong vendor relationships.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Demonstrated leadership by making improvements to work processes and helping to train others
12/1994 to 12/2003
Office ManagerCellular Connections By Service Unlimited – City, STATE,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Improved office operations by automating client correspondence, record tracking and data communications.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Education
Expected in 06/1987
High School Diploma: Voorhees High School - Glen Gardner, NJ GPA:
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