Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Policies and procedures
  • Cost controls
  • Food orders
  • Foodservice
  • Hiring and training
  • Staff management
  • Microsoft Office
  • Timekeeping
  • Sanitation
  • Schedule management
  • Profit and loss accountability
  • Performance improvements
  • Employee development
  • Recruiting and hiring
  • Cross-functional team management
  • Supervision and training
  • Customer retention
  • Sound judgment
Experience
General Manager, 04/2012 - Current
Quintegra Solutions Greencastle, IN,
  • Managed store operations through COVID pandemic, including reopening another location
  • Trained, managed and motivated employees to promote professional skill development.
  • Hired, coached and mentored team of up to twenty team members
  • Trained team members on business principles, best practices, protocol and system usage.
  • Coached and developed internal candidates for promotion to general management.
  • Utilized employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Delivered exceptional customer experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective customer service
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Tracked monthly, quarterly and annual sales to generate reports for business development planning.
Assistant Cafe Manager, 09/2011 - 03/2012
Golden Entertainment, Inc. Winnemucca, NV,
  • Collaborated with General Cafe Manager to discuss future adjustments to increase sales and operational efficiency.
  • Reconciled daily sales, counting member drawers to analyze discrepancies.
  • Trained new employees in operational procedures and modeled duties for front and back house.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Sandwich Lead/PM Lead, 06/2006 - 09/2011
Grand Central Bakery City, STATE,
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Trained team members to apply attention to detail and commitment to quality.
  • Used POS systems and cash register to receive payments by cash, check, credit card and voucher.
  • Completed efficient sandwich bar opening and cafe closing procedures each day.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Monitored and counted food stock and supplies to reorder on time.
  • Reconciled daily transactions, balanced cash registers and created bank deposits.
Education and Training
Bachelor of Arts: Philosophy And Religious Studies, Expected in
-
Marylhurst University - Marylhurst, OR
GPA:

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Resume Overview

School Attended

  • Marylhurst University

Job Titles Held:

  • General Manager
  • Assistant Cafe Manager
  • Sandwich Lead/PM Lead

Degrees

  • Bachelor of Arts

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