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Cafe Lead Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Personable lead enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings. Hardworking and reliable Cafe Lead with strong ability in sales and customer service. Offering critical thinking, quick learning and good time management. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Project organization
  • Relationship development
  • Process improvement
  • Team management
  • Planning and coordination
  • Supervision
  • Organization
  • Customer service
  • Communications
  • First Aid/CPR
  • Problem resolution
Experience
10/2019 to Current Cafe Lead Urban Air Adventure Park | Lake Grove, NY,
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2016 to 10/2019 Barista Universal Orlando | Hollywood, CA,
  • Gave details on coffee blends and preparation descriptions to customers.
  • Greeted guests with pleasant smile and superior customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained highest standards of conduct and service to support company reputation.
  • Received and accurately processed customer payments.
  • Resolved customer disputes with tact and professionalism.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Maintained calm demeanor during high-volume periods and special events.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
09/2016 to 04/2018 Cashier Arctic Slope Regional Corporation | Valdez, AK,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
08/2012 to 10/2017 Traffic Management Officer Air National Guard | City, STATE,
  • Plans and organizes traffic management activities, receives and packages items for shipment or storage, prepares budget estimates for materials and equipment, and inspects items for identity, quantity, and condition
  • Specialists also certify hazardous cargo to be moved by surface and air, advise on procurement and distribution, and ensure convoy, hazardous, or oversized permits are required before movement
  • Uses carrier tariffs and rates to determine the mode and cost of commercial transportation to move personal property
  • Arranges shipment and storage of personal property
  • Determines and schedules proper carrier equipment for loading and unloading
  • Maintains and issues transportation documents
  • Prepares re-weighs and loss and damage reports
  • Operates and maintains material-handling equipment, such as forklifts and hand trucks
Education and Training
Expected in 06/2012 High School Diploma | Poquoson High School, Poquoson, GPA:
Expected in | Thomas Nelson Community College, Hampton, VA GPA:

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89Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Poquoson High School
  • Thomas Nelson Community College
Job Titles Held:
  • Cafe Lead
  • Barista
  • Cashier
  • Traffic Management Officer
Degrees
  • High School Diploma
  • Some College (No Degree)