Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues. Enthusiastic, hard-working Cafe Worker recognized for consistent service excellence by anticipating and responding to customer needs. Versatile and flexible shift leader performs variety of tasks including serving, cash register operation and hostess duties.
Skills
Sales transaction management
Product knowledge
Order entry
Inventory management
Problem Resolution
Customer Service
Experience
09/2019 to Current
Cafe LeadUrban Air Adventure Park – Mint Hill, NC,
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Rotated stock items and ingredients to maintain efficiency and freshness.
Rang up orders on cash register efficiently, processing cash, credit card and personal check payments.
Took inventory of supplies and equipment, placing requisitions for purchases to maintain stock levels.
Answered questions about menu items, giving guests list of items included in drink when asked.
Made sure guests were satisfied with drinks, taking swift action to correct problems.
Memorized official and off-menu preparations to serve all customer beverage desires.
Listened to customer desires and needs to recommend optimal products.
Created hand-crafted beverages based upon customer preferences.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Educated customers on beverage menu items and provided samples of daily brews.
05/2019 to 08/XXX0
Drive-Thru CashierMcdonald's – Portage, WI,
Contributed to positive work environment for all staff members through active listening and effective communication.
Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Restocked workstation with supplies and communicated out of stock items to management.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Reviewed contents on food trays to check receiving complete order.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Organized food items on serving trays and in carry-out packages.
Completed opening, closing and shift change tasks to promote store efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Prepared blizzards to order, following recipes to combine ingredients in correct amounts and with proper technique.
09/2018 to 05/2019
Store Front CashierDierbergs – Saint Peters, MO,
Processed sales, returns and exchanges using POS register system.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Identified customer tastes and promoted matching meals to enhance store revenue.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Organized all register supplies in front end and storage areas.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Kept register terminal area and store clean and orderly.
Welcomed customers, offering assistance to help find choose meal in accordance with taste preferences and allergies.
Restocked front counter with silverware, straws, napkins and condiments.
Wiped down counters and service window to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Kept front counter areas clean, organized, and well-stocked to maintain attractive store.
Resolved issues with cash registers, card scanners and printers.
Answered questions about and demonstrated features of diverse food options to facilitate customer sales.
Resolved issues regarding customer complaints and escalated worsening concerns to on-duty managers for remediation.
05/2016 to 08/2016
VolunteerSeven Hills Foundation – Smithfield, RI,
Kept facilities organized, clean and well-maintained to best meet program needs.
Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
Developed engaging, informative activities for campers.
Helped children to develop social skills and meaningful relationships.
Relayed kid's activities and behavior to parents.
Explained and enforced rules to keep all children safe and healthy.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Observed participants for signs of physical distress and stopped activity to administer care.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Enforced discipline and policies to protect safety of recreational activity participants.
Engaged children in climbing activities and games while maintaining safe environment.
Helped participants enjoy activities while ensuring adherence to protocol.
Education and Training
Expected in
: English Language And Literature Auburn University - Auburn, AL GPA:
Expected in
High School Diploma: Enterprise High School - Enterprise, AL GPA:
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