*Proficient with Customer Service, extremely good “people skills.” Ability to balance workloads efficiently. Excellent written and verbal communication skills. Team working and leadership abilities. Flexible, willing to take on more responsibilities as needed, and devote time necessary to complete deadlines, and organizational skills.
* Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards.
Skills
Coffee Machine Demonstrations
Product Advertising
Customer Service
Hospitality and Professionalism
Front of House Operations
Coordinating Orders
Food Serving and Preparation
Workstation Maintenance
Verbal and Written Communication
Equipment and Store Cleaning
Payment Processing
Shipment Receiving
Organization and Prioritization
Cash Handling
Product Upselling and Cross Selling
Cleaning and Sanitizing
Food Storage Management
Coffee and Tea Preparation
Work History
09/2016 to Current
Cafe LeadUrban Air Adventure Park – Buffalo, NY,
Promoted new products and price changes by creating and updating signage.
Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Maintained clean and attractive product displays to entice customer purchases.
Notified management of product and supply shortages to reduce disruption in availability.
Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
05/2015 to 06/2016
Cafe AttendantAmerican Family Fitness – Short Pump, VA,
Assisted customers with information regarding menu offerings and nutrition information.
Notified management of product and supply shortages to reduce disruption in availability.
Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Monitored food temperatures to comply with safety regulations.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Maintained clean and attractive product displays to entice customer purchases.
Processed sales transactions using POS system.
Demonstrated knowledge and applied proper food handling standards.
Completed sales transactions, including all accepted forms of payment.
Processed customer orders and accurately entered into order system.
10/2011 to 04/2015
Food and Beverage ServerHei Hotels & Resorts – Annapolis, MD,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Trained incoming staff on restaurant practices and procedures.
Collected orders and relayed them to bartenders quickly and accurately.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Increased sales significantly by upselling higher-end products to customers.
Education
Expected in
Associate of Arts: Hospitality Administration And Management College of The Desert - Palm Desert, CA, GPA:
Expected in 06/1996
High School Diploma: Coachella Valley High School - Thermal, CA GPA:
Accomplishments
The Annenberg Foundation Trust at Sunnylands / Customer Service
September 2016 - PRESENT, Rancho Mirage, CA
Responsibilities: Customer Service, Cashier, Food Service, Barista, Stock, Clean and inventory, Dispatch, Shipping and Receiving, Scan and file documents.
Clementine’s Gourmet Marketplace & Cafe / Deli Clerk
May 2015 - June 2016, Palm Desert, CA
Responsibilities: Customer Service, Cashier, Cleaning, Rotate and Stock food and supplies
Indian Springs Golf Club / Waitress & Cashier
October 2011 - April 2015, Indio, CA
Responsibilities: Customer Service, Cash handling, Food handling, Bartending, Bussing, and Hostess
Eisenhower Medical Center / Food Service Worker
October 2008 - October 2012, Rancho Mirage, CA
Responsibilities: Customer Service, Serve patients according to their diets, Cashier in bagel shop/cafeteria, Clean and Stock
Ralph’s Grocery / Service Deli Clerk
September 2002 - October 2008, Indio, CA
Responsibilities: Customer Service, Cashier, Cleaning and Stock
Coachella Valley High School / High School Diploma
1992 - 1996, Thermal, CA.
General education
CPR/First Aid
February 2017 - February 2019.
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