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Café/Bar Manager Resume Example

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CAFÉ/BAR MANAGER
Professional Summary

Multifaceted, energetic Food Service Manager with over 18 years of hospitality experience, dedicated to maximizing customer service standards while prioritizing safety. Maintains effective client/customer/employee relations and operational efficiency with organized, forward-thinking strategies. Ability to plan and organize a diversified workload; effectively leads personnel and manages business operations with the ability to handle multiple demands and competing priorities. Performance-oriented, personable, reliable, and dedicated to team success.

Skills
  • Employee Leadership
  • Operations Management
  • Administrative Management
  • Managerial Financing
  • Business Development
  • Sales and Marketing
  • Performance Analysis
  • Inventory Management
Work History
Café/Bar Manager, 01/2019 to 03/2020
Oakmont Management Group – El Cerrito , CA
  • Coached, motivated, and trained employees to drive culture of guest focused performance and influenced achievement of common goals
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Ensured a safe environment for guests and employees, and assisted in successful passing of inspections, by keeping facility and staff compliant with state health codes, sanitation requirements and license regulations
  • Collaborated with Head and Sous Chefs to drive sales growth, control food costs and provide excellent food quality
  • Handled business administration functions such as document creation, record keeping, staff scheduling, payroll processing, and supply ordering
  • Performed financial functions - daily banking, account reconciliation, create financial reports, analyze and interpret data, project sales and labor, monitor budgets, and AP/AR,
  • Kept upper management informed on health of business through financial reporting, discussing trends, customer feedback, and any issue that required attention and/or resolution
  • Developed SOP's for multiple departments and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Coordinated weekly and monthly café and bar events to increase revenue and maintain customer engagement and participation
  • Assisted catering department with planning and execution of client organized events
  • Established and maintained vendor relationships to facilitate effective inventory management
  • Assisted team in conducting quarterly inventory counts required for corporate reporting
Corporate Dining Server, 01/2018 to 01/2019
Andro's Rostilj – City , STATE
  • Verified, loaded, delivered, and set up catered food and supplies to sites for full-service corporate dining
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Prepped and presented food and beverages on stations to meet contract specifications
  • Monitored replenishment needs for optimal service
  • Monitored dietary restrictions and served guests with special need
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Established on-site pars of inventory to assist in planning ahead for anticipated needs
  • Communicated customer and client feedback to management and offered ideas to tailor to account's needs
Lead Server, 03/2017 to 02/2018
The Palms Restaurant – City , STATE
  • Provided friendly and courteous service to create memorable experiences for guests
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Stayed up to date on menu changes to offer current and accurate information; answered questions to help customers select optimal meal choices based on individual preferences
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Increased average check sales by upselling appetizers, cocktails and desserts
  • Supported FOH staff as needed to ensure execution of exceptional customer service
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Assistant Manager/Bartender, 09/2002 to 03/2010
Poinciana Lounge – City , STATE
  • Generated repeat business through exceptional customer service and developed large loyal and highly satisfied customer base
  • Exceeded sales goals by strengthening promotional strategies and coordinating events to drive customer engagement and boost sales
  • Coached team on effective upselling methods, how to reduce over-pouring, and drove operational improvements which resulted in savings and improved profit margins
  • Enforced legal and safe serving of alcoholic beverages and educated employees on proper intervention procedures
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Education
Associate of Arts: Hospitality Management, Expected in 06/2021
Mission College - City, State
Additional Training and Certificates
  • SafeServ Certified
  • TIPS Certified
  • CPR and First Aid Certified
  • Payroll Accounting and Bookkeeping Certification
  • Sales and Marketing Training
  • Conflict Resolution Training
  • Diversity Training
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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94Good
Resume Strength
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  • Measurable results

Resume Overview

School Attended

  • Mission College

Job Titles Held:

  • Café/Bar Manager
  • Corporate Dining Server
  • Lead Server
  • Assistant Manager/Bartender

Degrees

  • Associate of Arts : Hospitality Management , Expected in 06/2021

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