Café/Bar Manager Resume Example
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CAFÉ/BAR MANAGER
Professional Summary
Multifaceted, energetic Food Service Manager with over 18 years of hospitality experience, dedicated to maximizing customer service standards while prioritizing safety. Maintains effective client/customer/employee relations and operational efficiency with organized, forward-thinking strategies. Ability to plan and organize a diversified workload; effectively leads personnel and manages business operations with the ability to handle multiple demands and competing priorities. Performance-oriented, personable, reliable, and dedicated to team success.
Skills
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Work History
Café/Bar Manager, 01/2019 to 03/2020
Oakmont Management Group – El Cerrito , CA
Oakmont Management Group – El Cerrito , CA
- Coached, motivated, and trained employees to drive culture of guest focused performance and influenced achievement of common goals
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Ensured a safe environment for guests and employees, and assisted in successful passing of inspections, by keeping facility and staff compliant with state health codes, sanitation requirements and license regulations
- Collaborated with Head and Sous Chefs to drive sales growth, control food costs and provide excellent food quality
- Handled business administration functions such as document creation, record keeping, staff scheduling, payroll processing, and supply ordering
- Performed financial functions - daily banking, account reconciliation, create financial reports, analyze and interpret data, project sales and labor, monitor budgets, and AP/AR,
- Kept upper management informed on health of business through financial reporting, discussing trends, customer feedback, and any issue that required attention and/or resolution
- Developed SOP's for multiple departments and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Coordinated weekly and monthly café and bar events to increase revenue and maintain customer engagement and participation
- Assisted catering department with planning and execution of client organized events
- Established and maintained vendor relationships to facilitate effective inventory management
- Assisted team in conducting quarterly inventory counts required for corporate reporting
Corporate Dining Server, 01/2018 to 01/2019
Andro's Rostilj – City , STATE
Andro's Rostilj – City , STATE
- Verified, loaded, delivered, and set up catered food and supplies to sites for full-service corporate dining
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Prepped and presented food and beverages on stations to meet contract specifications
- Monitored replenishment needs for optimal service
- Monitored dietary restrictions and served guests with special need
- Fostered enjoyable event atmosphere through friendly guest interactions
- Established on-site pars of inventory to assist in planning ahead for anticipated needs
- Communicated customer and client feedback to management and offered ideas to tailor to account's needs
Lead Server, 03/2017 to 02/2018
The Palms Restaurant – City , STATE
The Palms Restaurant – City , STATE
- Provided friendly and courteous service to create memorable experiences for guests
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Stayed up to date on menu changes to offer current and accurate information; answered questions to help customers select optimal meal choices based on individual preferences
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Increased average check sales by upselling appetizers, cocktails and desserts
- Supported FOH staff as needed to ensure execution of exceptional customer service
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Assistant Manager/Bartender, 09/2002 to 03/2010
Poinciana Lounge – City , STATE
Poinciana Lounge – City , STATE
- Generated repeat business through exceptional customer service and developed large loyal and highly satisfied customer base
- Exceeded sales goals by strengthening promotional strategies and coordinating events to drive customer engagement and boost sales
- Coached team on effective upselling methods, how to reduce over-pouring, and drove operational improvements which resulted in savings and improved profit margins
- Enforced legal and safe serving of alcoholic beverages and educated employees on proper intervention procedures
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Education
Associate of Arts: Hospitality Management, Expected in 06/2021
Mission College - City, State
Mission College - City, State
Additional Training and Certificates
- SafeServ Certified
- TIPS Certified
- CPR and First Aid Certified
- Payroll Accounting and Bookkeeping Certification
- Sales and Marketing Training
- Conflict Resolution Training
- Diversity Training
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Resume Overview
School Attended
- Mission College
Job Titles Held:
- Café/Bar Manager
- Corporate Dining Server
- Lead Server
- Assistant Manager/Bartender
Degrees
- Associate of Arts : Hospitality Management , Expected in 06/2021
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