Café/Bar Manager Resume Example Aramark

CAFÉ/BAR MANAGER

Professional Summary

Multifaceted, energetic Food Service Manager with over 18 years of hospitality experience, dedicated to maximizing customer service standards while prioritizing safety. Maintains effective client/customer/employee relations and operational efficiency with organized, forward-thinking strategies. Ability to plan and organize a diversified workload; effectively leads personnel and manages business operations with the ability to handle multiple demands and competing priorities. Performance-oriented, personable, reliable, and dedicated to team success.

Skills

Employee Leadership
Operations Management
Administrative Management
Managerial Financing

Business Development
Sales and Marketing
Performance Analysis
Inventory Management

Work History

Café/Bar Manager, 01/2019 to 03/2020
Aramark – San Jose, CA

Coached, motivated, and trained employees to drive culture of guest focused performance and influenced achievement of common goals
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Ensured a safe environment for guests and employees, and assisted in successful passing of inspections, by keeping facility and staff compliant with state health codes, sanitation requirements and license regulations
Collaborated with Head and Sous Chefs to drive sales growth, control food costs and provide excellent food quality
Handled business administration functions such as document creation, record keeping, staff scheduling, payroll processing, and supply ordering
Performed financial functions - daily banking, account reconciliation, create financial reports, analyze and interpret data, project sales and labor, monitor budgets, and AP/AR,
Kept upper management informed on health of business through financial reporting, discussing trends, customer feedback, and any issue that required attention and/or resolution
Developed SOP's for multiple departments and enforced policies focused on increasing team productivity and strengthening operational efficiency
Coordinated weekly and monthly café and bar events to increase revenue and maintain customer engagement and participation
Assisted catering department with planning and execution of client organized events
Established and maintained vendor relationships to facilitate effective inventory management
Assisted team in conducting quarterly inventory counts required for corporate reporting

Corporate Dining Server, 01/2018 to 01/2019
Andro's Rostilj – San Jose, CA

Verified, loaded, delivered, and set up catered food and supplies to sites for full-service corporate dining
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Prepped and presented food and beverages on stations to meet contract specifications
Monitored replenishment needs for optimal service
Monitored dietary restrictions and served guests with special need
Fostered enjoyable event atmosphere through friendly guest interactions
Established on-site pars of inventory to assist in planning ahead for anticipated needs
Communicated customer and client feedback to management and offered ideas to tailor to account's needs

Lead Server, 03/2017 to 02/2018
The Palms Restaurant – Los Gatos, CA

Provided friendly and courteous service to create memorable experiences for guests
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Stayed up to date on menu changes to offer current and accurate information; answered questions to help customers select optimal meal choices based on individual preferences
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Increased average check sales by upselling appetizers, cocktails and desserts
Supported FOH staff as needed to ensure execution of exceptional customer service
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Assistant Manager/Bartender, 09/2002 to 03/2010
Poinciana Lounge – Santa Clara, CA

Generated repeat business through exceptional customer service and developed large loyal and highly satisfied customer base
Exceeded sales goals by strengthening promotional strategies and coordinating events to drive customer engagement and boost sales
Coached team on effective upselling methods, how to reduce over-pouring, and drove operational improvements which resulted in savings and improved profit margins
Enforced legal and safe serving of alcoholic beverages and educated employees on proper intervention procedures
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs

Education

Associate of Arts: Hospitality Management, Expected in 06/2021
Mission College - Santa Clara, CA

Additional Training and Certificates

SafeServ Certified
TIPS Certified
CPR and First Aid Certified
Payroll Accounting and Bookkeeping Certification
Sales and Marketing Training
Conflict Resolution Training
Diversity Training

Resume Overview

Companies Worked For:

Aramark
Andro's Rostilj
The Palms Restaurant
Poinciana Lounge

School Attended

Mission College

Job Titles Held:

Café/Bar Manager
Corporate Dining Server
Lead Server
Assistant Manager/Bartender

Degrees

Associate of Arts : Hospitality Management , Expected in 06/2021

Café/Bar Manager Resume Example

Resume Score: 80%

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