Cafe Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking [customer service representative ] bringing [3] years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English. .


The Virginian-Pilot Award-successful completion of the college Journalism Workshop July22-July 26,2019

Published an online article for The Virginian-Pilot's journalism camp

Character Award 2019

  • Creative problem solving
  • Professional telephone demeanor
  • Multi-line phone talent
  • Good listening skills
  • Money handling abilities
  • Administrative support
Work History
03/2019 to 07/2020
Cafe Worker Valley Medical Center Renton, WA,
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Promoted new products and price changes by creating and updating signage.
  • Produced food and drink products that adhered to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Monitored food temperatures to comply with safety regulations.
  • Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Served needs of more than 27 customers in busy fast environment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Sanitized counters and cooking essentials equipment and wiped down counters and tables to prevent spread of germs.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every Sunday.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 30%.
  • Prepared more than 1batches of coffee per hour, monitoring levels to avoid empty machines during peak shop hours.
06/2016 to 08/2016
Tour Guide State Of North Dakota State-Wide, ND,
  • Guided groups of up to 50 people on tours .
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with guests to promote positive experiences.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
07/2015 to 08/2015
Receptionist Assistant Alamogordo Public Schools Alamogordo, NM,
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Collected and processed fines on overdue library materials.
  • Organized summer reading program for children between ages of 5 and 13, resulting in 45% increase in book loans.
  • Greeted patrons warmly and offered to assist with any issues or needs.
  • Placed books on proper shelves when returned to circulation.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Resolved customer problems and complaints by Action .
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered Number incoming calls daily to resolve Type and Type issues and schedule appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
07/2014 to 08/2014
Library Assistant Horace C Downing Branch City, STATE,
  • Organized circulation desk with over 30books and periodicals to be checked out.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Safeguarded library book and periodical inventory.
  • Answered questions from patrons and helped to find desired materials.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Enforced all university and housing policies and procedures.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Greeted patrons warmly and offered to assist with any issues or needs.
Expected in 05/2020
Bachelor of Arts: Communications
Old Dominion University - Norfolk, VA
  • Majored in Communications
  • Coursework in [Public Speaking ], [Voice and Diction ] and [communications ]
Expected in 05/2016
High School Diploma:
Matthew Fontaine Maury High School - Norfolk, VA,

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Old Dominion University
  • Matthew Fontaine Maury High School
Job Titles Held:
  • Cafe Worker
  • Tour Guide
  • Receptionist Assistant
  • Library Assistant
  • Bachelor of Arts
  • High School Diploma

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