business unit manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a creative, agile, and analytical professional. I am adept at leading teams, being an individual contributor, researcher, and team member. I am diligent, organized, and collaborative.

  • Data Collection/Analysis
  • Process Improvement
  • Project management
  • Documentation
  • Creative Problem-Solving
  • Financial controls/budgeting
  • Operational oversight
  • Issue and conflict resolution
  • Contract development and management
  • Time management
  • People management skills
  • Employee motivation
  • Customer retention
  • Canva/SPSS
  • QuickBooks/Microsoft Office/Google Suite/Apple Tools
06/2019 to Current
Business Unit Manager Eurofins Scient. Tucker, GA,
  • Managed high performance team of 40+ that increased sales 30% in spite of a workforce reduction of 40%.
  • Consistently maintained the lowest customer complaint rate in Eastern North Carolina territory, only 20% of the area average.
  • Maintained the lowest turnover percentage in staff in a 24-unit region throughout pre-pandemic and pandemic periods.
  • Consistently in the top 5% of managers with the lowest food and operating cost.
  • Interacted with customers and vendors with utmost professionalism to solve emergent issues in high-stress setting.
  • Evaluated sales and expense trends to adjust procedures and drive optimal outcomes.
  • Established open door policy and employee recognition program to foster environment of respect between employees and management.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management, ensured procedural adherence, and executed on ever-changing guidance during the pandemic to maintain operational standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Cross-trained staff in every store role to maximize operational knowledge.
  • Oversaw workforce schedules and allocated area resources in collaboration with other Unit and District Managers in order to achieve divisional goals.
09/2015 to 04/2019
Psychological Assessment Manager Crown Castle Usa Inc Burlingame, CA,
  • Administered and proctored cognitive and psychological assessments, in support of an industrial-organizational psychologist, to measure person/environment fit for commercial nuclear utility personnel..
  • Gathered, organized and analyzed data for individual and group profile reports.
  • Pinpointed and recommended mitigation methods for marginal performance and utilized industry best standards for training
  • Demonstrated excellent communication skills through in-person, phone and video calls with utility clients, as well as written communication in profile reports.
  • Presented outcome data and assessment results at conferences and meetings.
11/2006 to 05/2015
Executive Administrative Assistant State Of Indiana Petersburg, IN,
  • Managed customer/contact relationship database.
  • Researched topics of interest and culled gathered information to produce executive summaries.
  • Managed accounts payable/accounts receivable.
  • Reviewed client contracts, license requirements, and maintained insurance policies.
  • Performed civil and criminal background checks on new hires and returning employees.
  • Conducted opposition research on industry competition.
  • Created and edited white papers and research published for internal and external stakeholders.
  • Scheduled conference/trade show displays, travel arrangements, and marketing materials.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Managed routine and priority correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
11/2003 to 11/2005
Fine Arts Director Myrtle Grove Presbyterian Church City, STATE,
  • Led a 150+ volunteer music and fine arts department at a large and growing church.
  • Coordinated scheduling for 4 weekend services involving 6 rotating bands, 60+ member choir, orchestra, drama, and audio-visual teams.
  • Published weekly newsletters, edited and created chord charts, musical scores, and production scripts.
  • Oversaw program re-organization.
  • Conducted departmental trainings.
  • Coordinated weekly with other department leads.
  • Created a volunteer recognition program.
  • Created yearly budget and production schedules.
05/2002 to 10/2003
Regional Support Manager Birkenstock Comfortable Soles City, STATE,
  • Managed all aspects of a retail location.
  • Coordinated staff training and support of on-staff Pedorthist.
  • Served as regional support manager for Southeastern North Carolina.
Education and Training
Expected in
Master of Science: Clinical Mental Health Counseling
Walden University - Minneapolis, MN,

Completed degree course work, but have not completed the required practicum and internship.

Expected in 05/2001
Bachelor of Arts: Music
University of North Carolina At Wilmington - Wilmington, NC

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Resume Overview

School Attended

  • Walden University
  • University of North Carolina At Wilmington

Job Titles Held:

  • Business Unit Manager
  • Psychological Assessment Manager
  • Executive Administrative Assistant
  • Fine Arts Director
  • Regional Support Manager


  • Master of Science
  • Bachelor of Arts

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