Business Unit Manager Resume Example Acosta Inc.

BUSINESS UNIT MANAGER

Skills

Customer retention
Documentation proficiency
Financial Management
Employee motivation
Operational oversight
Data collection
Staff training
Project management

Administrative management
Team building and leadership
Negotiation
Vendor relationships
CRM and office management software
Scheduling and calendar management
Event coordination

Education and Training

Some College (No Degree) - Theology

Jerry Falwell Bible Institute LYNCHBURG, Va.

Summary

Proficient Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

Customer-centered Business Manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships.

Client-focused and organized professional with over twenty years of experience and diverse experience in customer service, business management and project coordination. Effective communicator with the proven ability to quickly build relationships with both clients and business audiences. Quick learner with excellent multi-tasking skills and the ability to quickly master new technology. Known for innovation and creative problem-solving abilities to address business challenges.

Experience

Business Unit ManagerAcosta Inc. | Dallas, TX11/2011 - 07/2020

Oversaw employee hiring, recruitment and training.
Analyzed regional market trends to distinguish best courses of action for company.
Designed detailed business plans to outline finances, goals, and operations of company.
Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
Partnered with sales representatives during customer consultation to build agency and customer relations.
Drove additional revenue by presenting promotions and displays and identifying customer needs through data driven approaches.
Remained consistent by setting team goals, recognizing performance and rewarding hard work.
Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
Directly managed team of customer managers and directly managed a team of representatives, directing operations.
Interacted with customers and vendors with utmost professionalism to solve various problems.
Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
Orchestrated meetings with staff to review current projects and build interpersonal relationships.
Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
Optimized processes by collaborating with upper management to implement innovative technologies.
Rolled out innovative employee training program, boosting worker education
Coordinated multiple projects simultaneously to meet project deadlines.
Managed day-to-day business operations, including payroll and operations activities.
Performed bi-weekly payroll and coordinated record keeping.
Planned, organized, and executed promotional sales events.

Dedicated Customer Service ManagerCrossmark Inc | Plano, TX04/2009 - 10/2011

Improved inventory management processes to avoid markdowns.
Assisted customers with product usage and troubleshooting issues.
Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
Drove additional revenue by presenting movement reports and promotional products and identifying customer needs through innovations and new market opportunity penetration approaches.
Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
Interacted with corporate and store management with utmost professionalism to solve various problems.
Elevated new business opportunities by implementing aggressive industry networking strategies.
Networked within business community, attending events to position company and drive new business.

Assistant Store ManagerOffice Depot | Dallas, TX02/1999 - 02/2008

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted and supported strong relationships with local community organizations in surrounding area.
Achieved daily, weekly and monthly sales, budget and other targeted goals.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Conducted quarterly and yearly performance reviews to organize training and development for staff.
Mentored team on effective upselling and cross-selling techniques.
Maintained organized store, responded to customer complaints and answered questions quickly.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

Resume Overview

Companies Worked For:

Acosta Inc.
Crossmark Inc
Office Depot

School Attended

Jerry Falwell Bible Institute

Job Titles Held:

Business Unit Manager
Dedicated Customer Service Manager
Assistant Store Manager

Degrees

Some College (No Degree) - Theology

Business Unit Manager Resume Example

Resume Score: 80%

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