Business Unit Manager Resume Example
- Customer retention
- Documentation proficiency
- Financial Management
- Employee motivation
- Operational oversight
- Data collection
- Staff training
- Project management
- Administrative management
- Team building and leadership
- Negotiation
- Vendor relationships
- CRM and office management software
- Scheduling and calendar management
- Event coordination
Proficient Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Customer-centered Business Manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships.
Client-focused and organized professional with over twenty years of experience and diverse experience in customer service, business management and project coordination. Effective communicator with the proven ability to quickly build relationships with both clients and business audiences. Quick learner with excellent multi-tasking skills and the ability to quickly master new technology. Known for innovation and creative problem-solving abilities to address business challenges.
- Oversaw employee hiring, recruitment and training.
- Analyzed regional market trends to distinguish best courses of action for company.
- Designed detailed business plans to outline finances, goals, and operations of company.
- Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
- Partnered with sales representatives during customer consultation to build agency and customer relations.
- Drove additional revenue by presenting promotions and displays and identifying customer needs through data driven approaches.
- Remained consistent by setting team goals, recognizing performance and rewarding hard work.
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
- Directly managed team of customer managers and directly managed a team of representatives, directing operations.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
- Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
- Orchestrated meetings with staff to review current projects and build interpersonal relationships.
- Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
- Optimized processes by collaborating with upper management to implement innovative technologies.
- Rolled out innovative employee training program, boosting worker education
- Coordinated multiple projects simultaneously to meet project deadlines.
- Managed day-to-day business operations, including payroll and operations activities.
- Performed bi-weekly payroll and coordinated record keeping.
- Planned, organized, and executed promotional sales events.
- Improved inventory management processes to avoid markdowns.
- Assisted customers with product usage and troubleshooting issues.
- Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
- Drove additional revenue by presenting movement reports and promotional products and identifying customer needs through innovations and new market opportunity penetration approaches.
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
- Interacted with corporate and store management with utmost professionalism to solve various problems.
- Elevated new business opportunities by implementing aggressive industry networking strategies.
- Networked within business community, attending events to position company and drive new business.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Achieved daily, weekly and monthly sales, budget and other targeted goals.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Conducted quarterly and yearly performance reviews to organize training and development for staff.
- Mentored team on effective upselling and cross-selling techniques.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
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Resume Overview
School Attended
- Jerry Falwell Bible Institute
Job Titles Held:
- Business Unit Manager
- Dedicated Customer Service Manager
- Assistant Store Manager
Degrees
- Some College (No Degree) - Theology
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