Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Rational, critical-thinking Business Systems Consultant with years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Skills
  • Data Science
  • Quantitative Analysis
  • Research
  • Power BI
  • Tableau
  • Data Visualization
  • Google Cloud Platform
  • SQL Server Management Studio -SSMS
  • Python
  • Qlik
  • Business Analysis
  • Technical Analysis
  • Operational Improvement
  • Technical Writing
Work History
Business Systems Consultant, 09/2019 - Current
Abbott Laboratories Three Rivers, MI,
  • Leader in daily operations of hardware asset operations team, focused on performing daily discrepancy management processes.
  • Daily efforts to review, assign, and drive remediation of hardware asset discrepancies found in Wells Fargo network.
  • Drive daily activities working with resources among multiple groups to ensure new discrepancies each day, triaging to identify ownership, and assigning to asset owners towards remediation of discrepancy, as well as reporting on status and SLA attainment.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps for business processes.
  • Led and audited international subsidiaries and operational processes to mitigate risks.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Track and report KPI's and Metrics for over 1000 plus assets.
Systems Analyst (40hrs/wk), 01/2017 - 09/2019
Marco Technologies Peoria, IL,
  • Participate in weekly team meetings to help support, test, and analyze applicable business applications submitted by hospital clinicians/staff members; utilize ServiceNow, suite of cloud-based applications creating single-system of record enterprise IT, and consisting of Software Asset Management, Intelligent Apps, IT Operations Management, and other offerings.
  • Part of Digital Product & Services Ancillary Applications Team that assists in implementing reports with intention of tracking measures for performance
  • Provide Tier 2-4 back end data integrity support to operations.
  • Discussing incident/request tickets with team members to get understanding of how tickets are issued and ways to design user/customer-friendly and intuitive IT solutions.
  • Work collaboratively and effectively with team members (eight total Systems Analysts) and outside staff members as team reviewed MedQuest and newly requested RITM; Novant Health ITSM Program focuses on delivery quality services through responsiveness, skilled innovation, and repeatable processes based on ITIL framework (Change Release, Service Level, and Service Continuity) and ETL processes for easy data flow.
  • Retrieving information from database using SQL for Electronic Healthcare Record (EHR) in order to address array of business information needs and improve quality of patient health.
  • Utilizing ServiceNow Agile/Scrum environment to enable Digital Products & Services Ancillary Applications Team, to more efficiently drive change and increase velocity of innovation across our enterprise. Digital Products & Services is more agile organization, better able to adapt to shifting business priorities with accelerated rate of change in business environment.
  • Implementing BI Reporting for use of specific documents such as Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), Scorecard and Notebook. BIA is methodology used to determine effect of interruption of services on department at Novant Health. It will assist in determining recovery time objective (RTO) and recovery point objective (RPO) for each process. DRP, Scorecard and Notebook represents following: logical and physical data modeling needed to support business initiatives of Novant.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Network Systems Engineer, 05/2012 - 08/2012
Cisco Systems City, STATE,
  • Worked as a team member of the Enhanced Customer Aligned Testing Services (eCATS) group, successfully providing support with engineers on a per project basis with included:
  • Plan test bed in order for the project
  • Locate and rack appropriate devices
  • Interconnect devices according to network topology
  • Performed configuration to network devices
  • Assist w/ troubleshooting
  • Power management and Lab monitoring
  • VMware Infrastructure (vCenter)
SRR LSE Intern, 05/2011 - 08/2011
Savannah River Remediation City, STATE,
  • Analyzed model of Melter to match characteristics of production Melter
  • Conducted comparison of thermal data by using light spectrometer to compare thermal dynamics from Process Information (PI) data collection system and thermal dynamics of parameters production melter, in relations to simulator melter.
  • Performed intensive study of source code of Melter Model to understand mathematical modeling and interrelationship of Model variables and constants with interconnecting systems to improve correlation of Melter model, to ensure threshold is between at least 50%.
Education
Bachelor of Science: Mathematical Sciences, Expected in 2016
-
Clemson University - Clemson, SC
GPA:

*Relevant Coursework includes Calculus I-II-III, Discrete Math, and Linear Algebra

Certifications

- Google Adwords Display Certification

- Google Adwords Fundamentals

- Google AdWords Mobile Certification

- Google Adwords Video Certification

- Google Cloud Platform Big Data and Machine Learning Fundamentals

- Leveraging Unstructured Data w/ Cloud Dataproc on Google Cloud Platform

- Managing Big Data with MySQL (Duke University)

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School Attended

  • Clemson University

Job Titles Held:

  • Business Systems Consultant
  • Systems Analyst (40hrs/wk)
  • Network Systems Engineer
  • SRR LSE Intern

Degrees

  • Bachelor of Science

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