Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Rational Business & Support Analyst with 10 years of experience leading and enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Defines, analyzes and resolves complex enterprise-wide problems. Solution-oriented and driven with superior project management and leadership abilities.

  • Supervised team of 6 members.
  • Resolved custom pricing problem for Cisco Hybrid cloud offering through effective leadership quality and collaboration.
  • Requirements gathering
  • Technical Analysis
  • Flexible and Adaptable
  • Data migration
  • Production support
  • Dependable and Responsible
  • Leadership
Work History
Business System Analyst, 07/2020 - Current
Accenture Contractor Jobs San Ramon, CA,
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Assessed business needs and problem areas to create focused solutions like Hybrid cloud-as-a-service Estimate, Quoting, Pricing and Discounting capabilities.
  • Enhanced and reconstructed the Commerce Quoting, Pricing and Ordering application for Cisco commerce to support Hybrid cloud-as-a-service offering.
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
  • Facilitated working sessions between cross functional teams to drive decision-making process for key business objectives.
  • Implemented strategies into clear action plans to lead teams to common goal.
  • Conducted walk-through demonstrations of proposed commerce system changes for Hybrid cloud-as-a-service offering to stakeholders and higher management
  • Helped deploy system enhancements to improve field operations.
  • Consolidated business rules for system enhancements.
  • Coordinated data migration and consolidation efforts.
  • Collected, defined and analyzed business requirements.
  • Tracked feedback at all levels and researched resolutions for common concerns.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
Business System Analyst, 02/2019 - 06/2020
Accenture Contractor Jobs Santa Fe, NM,
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Improved Service and Subscription renewal system for Cisco by adding new features and infrastructure.
  • Enhanced service renewal application for Cisco resulting in 25% increased efficiency for IT support process for solving the customer issues quickly.
  • Summarized detailed requirements into digestible, fluid messages tailored for multiple levels of organization.
  • Helped deploy system enhancements to improve field operations
  • Produced charts and diagrams to assist with problem analysis
  • Collected, defined and analyzed business requirements
  • Created and maintained standard operating procedures governing system functions and features.
Support Analyst, 02/2014 - 01/2019
Safetyculture Amsterdam, NY,
  • Resolved diverse range of technical issues across multiple Cisco commerce applications such as Estimates, Configuration, Quoting, Ordering, Pricing & Discounting for customers and end-users across various time zones.
  • Worked as SME in Pricing and Discounting area - acted as single point of Onsite contact across wide rage of Pricing and Discounting setups and issues for Cisco commerce.
  • Posses end to end knowledge on Hardware, Software, Service and SaaS pricing methodologies and Standard, Contractual, Non-standard, Promotional and Incentive based discounting models.
  • Collaborated with colleagues in both domestic and international support facilities. Lead the team of 6 members.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Used ticketing systems to manage and process support actions and requests.
  • Maintained familiarity with API and authentication mechanisms for all supported products.
Analyst, 11/2010 - 01/2014
Airbus Helicopter Egg Harbor Township, NJ,
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
  • Served as primary point of contact for support relating to owned solutions and products for Cisco commerce applications such as Estimates, Configuration, Quoting, Ordering, Pricing & Discounting
  • Performed root cause analysis of reported issues to decisively discern and enact corrections
  • Documented reported faults and bugs for referral to development staff's use in iterative updates
  • Analyzed Cisco commerce technical issues to identify troubleshooting methods needed for quick remediation
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Maintained response times in compliance with internal policies to support business continuity.
Bachelor of Engineering: Information Science, Expected in 01/2011
Visvesvaraya Technological University (VTU) - Belgaum, Karnataka

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  • Bachelor of Engineering

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