A positive and energetic leader with a proven track record of delivering outstanding results through relentless focus on communication, organizational efficiency, effectiveness and process improvement. Extensive leadership and management skills operating in a Fortune top 10 company with domestic and international presence.
Manage program management support team of 5 direct reports, responsible for driving Employee Engagement and Diversity & Inclusion initiatives for 36,000 employees.
Managed Consumer Client Support team of 4 direct reports, and 450 associates responsible for providing online banking support for Consumer and Small Business Banking customers with a $35.8 million budget.
Managed Credit Operations team of 6 direct reports, and 134 associates responsible for analyzing and processing credit card applications received from banking centers, internet, or direct mail channels for both Consumer and Small Business customers.
Managed Card Fulfillment team of 5 direct reports, and 280 associates responsible for credit card application processing.
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