Experience in computer applications, hardware and business environs. A capable, service oriented and resourceful team player, who can acquire complex information in a timely manner,. Through experience, has learned to be patient while learning complex technology and is trustworthy. Consistently demonstrates practical ability with excellent oral and written communication skills with a stout desire to succeed. Desktop and laptop computer " break /fix" support for simple to complex installations Computer assembling and maintenance. Installing and configuring the peripherals, components and drivers Installing software and application to user standards Wide knowledge of motherboard and circuit designs of monitor Deep knowledge of printer and cartage refilling. Familiarity with Analog Circuit, Digital Circuit, PCB design, schematic capture, board layout, vendor interface analysis and simulation Proficient with electrical hardware test equipment which are; Multi meter, PCB testing card, analog meter, etc. Configuring and troubleshooting desktops, laptops and servers Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices Excellent troubleshooting skills in complex software and hardware problems Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems Troubleshooting of personal computers. On line Support to customers concerning their computer problems
Tenth LogisticsBusiness support Manager01/2013 to Current
Business owner and manager; skilled at working with employees; hiring, training and education Operations specialist focused on customer satisfaction; quick to analyze problems and resolve Growing a business and build customer relationships through quality service and communication; ability to generate long-term relationships in customer base Planning, organizing, executing and using leadership skills to inspire employees to advance quality of service and company profitability Focus on technology and computer science and able to offer technical customer services needed over the phone or in person.
WorldwideTech ServicesTewksbury, MassachusettsField Computer Engineer/Technical Support01/2011 to 01/2013
Provides quality customer service and support for designated equipment (Desktop/Laptop).
Escalates problems to appropriate next level of support when necessary Monitors assigned service calls to ensure timely completion Meets or exceeds various service levels as established by assignment (calls per day, ETA's, on-time response, administrative call closure, customer satisfaction.) Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers Perform desktop and laptop computer "Break/Fix" support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers.
Geographical Information Systems Technician01/2007 to 01/2010
Operated computer workstation to update maps as new data is received relative to new subdivisions, developments, capital improvement projects, zoning requirements, and other projects Maintained and updates databases using GIS computer aided drafting and other software Conducted mapping research, in the office, to resolve conflicting information and ensure the accuracy of the data Created maps using GIS and AutoCAD software Demonstrated continuous effort to improve operations, decreased turnaround times, streamlined work processes, and worked cooperatively and jointly to provide quality seamless customer service.
User Support Technician01/2005 to 01/2007
Unites States Pipe and Foundry - Birmingham, Alabama Diagnosed software and hardware problems and assisted staff with IT related problems when called upon Tracked, prioritized and documented requests using an IT support request system Installed and configured new computers and other IT equipment Repaired and upgraded different types of computers (software and hardware) Identified problems and repaired printers, copiers and scanners; Kept track of IT supplies and equipment e.g.
cables and adapters and, Performed regular updates of servers; Jefferson County - Birmingham, Alabama.
Bachelor of Computer:Electrical Engineering2011Electrical Engineering
UNIVERSITY OF ALABAMA AT BIRMINGHAM (UAB), BIRMINGHAM, ALABAMA
*Member of Student Society of Electrical Engineers
*Member Institution for Electrical and Electronic Engineers
administrative, ArcView, AutoCAD, Business owner, C, C++, cables, hardware, clients, customer satisfaction, customer services, customer service, databases, drafting, Drivers, email, Focus, GIS, hiring, Internet applications, IT support, leadership skills, Access, Excel, office, PowerPoint, MS Word, Monitors, next, organizing, peripherals, copiers, printers, processes, quality, quick, research, scanners, servers, phone