Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly regarded for organizational and leadership skills, and competence in managing and supporting organizational goals. Demonstrated strengths include: Process Improvement Problem Solving Managing Change Focusing on Customer Needs Analytical Thinker Planning/Coordinating Evaluating Communications Managing Procedures/Operations Researching

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Business Support Lead II, 2005 - Current
Bank Of America Corporation , ,
  • Primarily responsible to function as the team's business manager, including, but not limited to reporting deliverables, managing bank programs, developing/improving processes, and representing the team in various meetings.
  • Developed staffing documents to monitor changes in headcount and reconcile monthly with Finance to eliminate billing issues.
  • Serve as the security agent to provision, de-provision, and problem solve access issues for various applications, servers, and building locations.
  • Manage diverse administrative functions, including associate training, personnel processes, business continuity, and compliance.
  • Facilitate a monthly cross-functional team meeting to drive to solutions for the local site.
  • Oversee SharePoint and Discovery as the site administrator to facilitate document sharing and collaboration.
Project Analyst Senior Consultant, 2004 - 2005
Euronext , ,
  • Provided project management support for the Governor's PPEA Initiative by preparing and analyzing spreadsheets, managing processes, leading teams, and implementing processes to develop, distribute, and manage operational documents and processes.
  • Actively participated in several aspects of the PPEA Initiative, including but not limited to analyzing processes/procedures, strategy planning, and contract negotiations.
  • Served as Lead Analyst supporting the transition of IT functions in state agencies into VITA (Virginia Information Technologies Agency).
  • Provided analytical and organizational support to VITA staff in HR, Technical, Finance, and SCM areas for the transition project.
Project Coordinator & Admin Assistant, 2000 - 2004
Capital One , ,
  • Actively participated on successful project teams to plan and implement changes in banking regulations and in providing guidelines for associate communications and change management.
  • Assisted project managers with organizational effectiveness activities and with project execution.
  • Facilitated a change management process, to address employee morale and transition issues, which increased call center staff morale by more than 10% as measured by survey responses.
  • Managed the communication and coordination of online performance feedback surveys.
  • Increased associate participation rate by 17%.
  • Managed a departmental web site used by senior managers for strategic planning and decision-making.
  • Increased the managers' efficiency by 20%.
  • Developed a business case rollout plan to initiate projects to generate revenue, reduce costs, and improve processes.
  • This plan decreased inefficiencies by more than 30%.
Sales & Marketing Office Associate, 1997 - 2000
Virginia Lottery , ,
  • Provided executive assistance to the Director of Sales & Marketing and Executive Director and communicated on their behalf with industry and non-industry personnel.
  • Participated in projects with Advertising, Research, Human Resources, and other departments.
  • Assumed a lead role in an employee appreciation committee and accelerated the decision-making process by more than 15%.
  • Managed a new terminal request process for all statewide retailers, reducing inefficiencies by more than 10%.
  • Managed the production and distribution of a Sales and Marketing Plan for 60% of employees.
  • Headed the Lottery's Commonwealth of Virginia Campaign, surpassing previous contributions by 18%.
  • Established a new record and increased employee participation by 8%.
Legal/Compliance Secretary & Loan Clerk II, 1991 - 1997
Central Fidelity National Bank , ,
  • Provided executive assistance in the preparation of legal documents and regulatory filings.
  • Assisted the Corporate Secretary with various corporate matters.
  • Assisted Corporate Compliance Personnel in Fair Lending, CRA, HMDA and other areas.
  • Developed and managed the financing statements process for all commercial loans; was commended by the department's Assistant Vice President for keeping the bank's lien holder position in place 100% of the time.
  • Developed a process to identify missing commercial loan documentation which increased efficiencies by more than 15%.
Marketing Intern, 1990 - 1991
Richmond Coliseum , ,
  • Developed databases for group sales, and contacted various groups to promote events.
  • Assisted with ticket preparations, press releases, and newspaper advertisements.
  • Created a process to inform groups of available discounts for upcoming events.
Troop Leader, Co-leader, and Service Unit Produc, 2005 - Current
Girl Scout Commonwealth Council Of Virginia , ,
  • Serve as co-leader to a multi-level troop.
  • Plan and conduct troop meetings, coordinate events for the troop and service unit.
  • Participate in service unit meetings and manage delivery and distribution of Girl Scout Products.
MS: Administration; Organizational Behavior/Human Re, Expected in 2002
Central Michigan University - Mount Pleasant, MI
BS: Marketing, Expected in 1991
Virginia Commonwealth University - Richmond, VA
ESI: , Expected in
George Washington University - , Washington DC
Associate's: Project Management, Expected in 2004
- ,

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School Attended

  • Central Michigan University
  • Virginia Commonwealth University
  • George Washington University

Job Titles Held:

  • Business Support Lead II
  • Project Analyst Senior Consultant
  • Project Coordinator & Admin Assistant
  • Sales & Marketing Office Associate
  • Legal/Compliance Secretary & Loan Clerk II
  • Marketing Intern
  • Troop Leader, Co-leader, and Service Unit Produc


  • MS
  • BS
  • ESI
  • Associate's

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