Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly regarded for organizational and leadership skills, and competence in managing and supporting organizational goals. Demonstrated strengths include: Process Improvement Problem Solving Managing Change Focusing on Customer Needs Analytical Thinker Planning/Coordinating Evaluating Communications Managing Procedures/Operations Researching
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Business Support Lead II, 2005 - Current Bank Of America Corporation – , ,
Primarily responsible to function as the team's business manager, including, but not limited to reporting deliverables, managing bank programs, developing/improving processes, and representing the team in various meetings.
Developed staffing documents to monitor changes in headcount and reconcile monthly with Finance to eliminate billing issues.
Serve as the security agent to provision, de-provision, and problem solve access issues for various applications, servers, and building locations.
Manage diverse administrative functions, including associate training, personnel processes, business continuity, and compliance.
Facilitate a monthly cross-functional team meeting to drive to solutions for the local site.
Oversee SharePoint and Discovery as the site administrator to facilitate document sharing and collaboration.
Provided project management support for the Governor's PPEA Initiative by preparing and analyzing spreadsheets, managing processes, leading teams, and implementing processes to develop, distribute, and manage operational documents and processes.
Actively participated in several aspects of the PPEA Initiative, including but not limited to analyzing processes/procedures, strategy planning, and contract negotiations.
Served as Lead Analyst supporting the transition of IT functions in state agencies into VITA (Virginia Information Technologies Agency).
Provided analytical and organizational support to VITA staff in HR, Technical, Finance, and SCM areas for the transition project.
Project Coordinator & Admin Assistant, 2000 - 2004 Capital One – , ,
Actively participated on successful project teams to plan and implement changes in banking regulations and in providing guidelines for associate communications and change management.
Assisted project managers with organizational effectiveness activities and with project execution.
Facilitated a change management process, to address employee morale and transition issues, which increased call center staff morale by more than 10% as measured by survey responses.
Managed the communication and coordination of online performance feedback surveys.
Increased associate participation rate by 17%.
Managed a departmental web site used by senior managers for strategic planning and decision-making.
Increased the managers' efficiency by 20%.
Developed a business case rollout plan to initiate projects to generate revenue, reduce costs, and improve processes.
This plan decreased inefficiencies by more than 30%.
Provided executive assistance to the Director of Sales & Marketing and Executive Director and communicated on their behalf with industry and non-industry personnel.
Participated in projects with Advertising, Research, Human Resources, and other departments.
Assumed a lead role in an employee appreciation committee and accelerated the decision-making process by more than 15%.
Managed a new terminal request process for all statewide retailers, reducing inefficiencies by more than 10%.
Managed the production and distribution of a Sales and Marketing Plan for 60% of employees.
Headed the Lottery's Commonwealth of Virginia Campaign, surpassing previous contributions by 18%.
Established a new record and increased employee participation by 8%.
Legal/Compliance Secretary & Loan Clerk II, 1991 - 1997 Central Fidelity National Bank – , ,
Provided executive assistance in the preparation of legal documents and regulatory filings.
Assisted the Corporate Secretary with various corporate matters.
Assisted Corporate Compliance Personnel in Fair Lending, CRA, HMDA and other areas.
Developed and managed the financing statements process for all commercial loans; was commended by the department's Assistant Vice President for keeping the bank's lien holder position in place 100% of the time.
Developed a process to identify missing commercial loan documentation which increased efficiencies by more than 15%.
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