Resourceful focused Real Estate Agent/ Banking professional offering more than 7 years of experience in challenging, fast-paced environments in finance experience as well Property Management experience. A Licensed Realtor known for leading and achieving sales goals working relationships within team setting. Persuasive communicator with proactive approach to resolving account and customer service issues.
Skills
Identifying risks
Implementing new business systems
Back office management
Account analysis expertise
Able to negotiate
Effective use of marketing techniques
People-oriented
Multi-tasking ability
Strong interpersonal skills
Financial administration
Cost and budget analysis
Employee training
Client relationship management
Financial analysis and planning
Accounting, Relationship management
Budget analysis, Reporting
Credit, Employee training
Clients, Transaction processing
Financial statements
Team development
Experience
BUSINESS SUPPORT LEAD II, 10/2019 - Current Bank Of America Corporation – Florham Park, NJ,
Partnered with financial and customer operations teams to drive efficiency of business transaction processing using customer data.
Reduced accounting errors by revising financial reporting and reconciliation processes.
Dispensed guidance, direction and authorization to business units and departments to carry out major plans.
Established and maintained effective communication between business units and senior management.
Enhanced relationships by providing excellent service to small business customers.
Offered financial guidance to assist short-term and long-term planning.
Monitored small business accounts to determine current product effectiveness.
Maintained current knowledge of bank offerings for business clients.
Participated in meetings with potential customers and presented small business solutions.
Attended continuing education seminars to stay updated on current small business laws and regulations.
PREMIER BANKING MANAGER, 12/2016 - 10/2019 Agnes Scott College – Decatur, GA,
Practiced financial discipline to meet financial goals, giving positive direction to business.
Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.
Guided teams to increase business portfolio and grow bottom-line profitability.
Provided customers with first-rate experience and developed long-lasting relationships.
Interviewed average of 80 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
Increased efficiency and drove branch revenue by optimizing daily operations.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Assistant Property Manager, 07/2015 - 11/2018 Hunters Way Apartments – City, STATE,
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Explained policies and procedures to tenants and enforced all rules.
Handled resident complaints and expedited all maintenance requests.
Kept records of all correspondence with residents and tenants.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Conducted apartment tours for potential tenants and answered any questions.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Checked rental eligibility by following company's verification process.
Education and Training
High School Diploma: , Expected in 2011 - Richland Northeast High School - , SC GPA:
Bachelor of Science: Accounting And Business Management, Expected in - University of South Carolina - , SC GPA:
Realtor : , Expected in - Georgia Real Estate - Atlanta, CA, GPA:
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