Business Service Manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated, detail- oriented, efficient and organized Administrative Support Professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Microsoft Office proficiency
  • Payroll Specialist
  • Human Resources
  • Organized
  • Detail-Oriented
  • Time management
  • Strong problem solver
  • Resourceful
Received Black Belt award for excellent customer service
06/2014 to Current Business Service Manager Morgan Stanley | Jonesboro, AR,
  • Supervise Business Services Specialist and Medical Records staff
  • Address employee relation issues
  • Create and maintain all personnel records; renewable requirements
  • Ensure all clinical employees are compliant with state and federal regulations
  • Coordinate and schedule new employee orientation activities
  • Verify, approve and submit payroll and distribute payroll Checks.
  • Conduct reference or background checks
  • Analyze employment-related data, prepare required reports.
  • Schedule drug tests
  • Inventories and orders supplies, equipment and postage
  • Completes full inventory and office audits annually
  • Completes special projects as requested.
06/2013 to 06/2014 Collection Specialist Cogent Companies | Golden, CO,
  • Provide superior Customer Service
  • Perform Verification of insurance eligibility for patients
  • Assist patients with benefit option
  • Follow up with insurance carrier to obtain payment on medical/health claims.
  • Made payment arrangements, identify other means to resolve claims
  • Attentively resolved account issues, complaints and any outstanding service needs
  • Update patient account record
  • Provide assistance as needed to Management
  • Provide Quality Service
  • Microsoft Word, Excel, Outlook, HCA database Systems.
02/2006 to 03/2013 Executive Assistant/ Payroll Specialist Ricoh Americas Corporation | Cleveland, OH,
  • Daily quality reporting to obtain totals for budgeting, cost per scripts and employee quotas
  • Ensure office and employees follow state and federal compliances and regulations
  • Reconcile payroll errors to maintain payroll records
  • Prepare periodic reports of earnings, leave time and general employee data
  • Compile expenses to be credited and debited to each department for cost accounting records
  • Updated all personnel files including new hires and terminated employees
  • Oriented new hires
  • Effectively communicated with employees regarding personal payroll inquires
  • Processing personnel transaction forms including salary changes, new hires, transfers, terminations, leave of absence, and FMLA
  • Maintenance of deductions and contributions; input and reconciliation of hours and dollars processed
  • Verify attendance, hours worked, pay adjustments, post information onto designated records.
  • Compute wages and deductions
  • Record exemptions, transfers, and resignations
  • Reconciliation of deductions and contributions to billings for payment and general ledger
  • Arranged advertising or posting of job vacancies,
  • Provide assistance to employees of benefit programs, worker's compensation plans.
  • Prepare badges, passes, identification cards
02/2012 to 02/2013 Office Service Specialist Columbus Association For The Performing Arts | Columbus, OH,
  • Maintained all records to insure compliance of company records, policies, legal requirements and regulatory mandates
  • Prepared new patient records, discharge files
  • Ensured prompt return of 99% plan of treatment
  • Accounts payable, Accounts receivable
  • Reviewed and approved time sheets, work charts, wage computation to detect and reconcile payroll discrepancies.
  • Process paperwork for new employees, enter employee information
  • Accurately processed all payroll and paycheck distribution
  • Updated all personnel files including new hires and terminated employees
  • Processed and issued employee paychecks and statements of earnings and deductions.
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees.
  • Issue and record adjustments to pay related to previous errors or retroactive increases.
  • Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
  • Keep informed about changes in tax and deduction laws that apply to the payroll process.
  • Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.
  • Conduct verifications of employment.
  • Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
04/1999 to 04/2004 Operations Assistant Cigna Health Care | City, STATE,
  • Order, receive, and maintain inventory of supplies, brochures, and equipment
  • Act as building liaison
  • Operate photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls
  • Maintain and update filing, inventory, mailing and database systems
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and address complaints.
  • Open, sort, and route incoming mail, answered correspondence and prepared outgoing mail.
  • Compile, copy, sort, file records of office activities, business transactions
  • Compute, record, and proofread data
  • Type, formate, proofread, and edited correspondence
  • Complete work schedules, managed calendars and arrange appointments.
  • Inventory and order materials, supplies, and services.
  • Troubleshoot problems involving office equipment
  • Collect, count, disburse money, basic bookkeeping, complete banking transactions.
  • Process invoices, contracts, policies, payments.
  • Process and prepare documents
  • Train other staff members to perform work activities
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Expected in May 2015 Bachelors of Science | Business Administration Human Resources Management Virginia Commonwealth University, Richmond, VA GPA:

Business Administration Human Resources Management

Expected in 2012 Associates of Sciences | Business AdministrationJul Business Administration J. Sargeant Reynolds Community College, Richmond, VA GPA:

Business AdministrationJul Business Administration

Phi Theta Kappa National Honor Society


Payroll, Accounts Payable, Accounts Receivable, ADP, PeopleSoft, Employment Selection Service, Human Resources,  Benefits, Billings, Bookkeeping, Budgeting,  Customer Service, Kronos, Excel, Outlook, Word, PowerPoint

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Resume Overview

School Attended

  • Virginia Commonwealth University
  • J. Sargeant Reynolds Community College

Job Titles Held:

  • Business Service Manager
  • Collection Specialist
  • Executive Assistant/ Payroll Specialist
  • Office Service Specialist
  • Operations Assistant


  • Bachelors of Science
  • Associates of Sciences

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