A proven business leader with diverse management experience at both a major global corporation and innovative startup ventures. Established high performance teams, created new business opportunities, and provided customer client solutions at IBM; Consistently promoted into increasingly responsible roles. Constructed, staffed and mentored a customer fulfillment team at a joint venture between Kodak and IBM. Drove sales at a startup video entertainment company. Skilled at developing staff, leading cross-functional and virtual teams, and designing original hardware maintenance client solutions. Known for efficiency, tenacity, strong communication skills, integrity, and natural leadership ability.
Developed an agile and customer driven project office for a large retail client with annual revenues greater than $150m. Responsible for partnering with service vendors to ensure exceptional service delivery. Analyzed ways delivery could be improved and cost reduction could be achieved. Responsible for a portfolio of clients to include service delivery, contract renewals, responding to RFP's, financial analysis.
Transformed and created a solution design and transition organization for North America that manages pre-sales solutioning of complex, multivendor maintenance opportunities with a pipeline exceeding $1B. Implements client engagements resulting in greater impact customer satisfaction, accelerated revenue recognition, cash, and further account growth.
Directed all aspects of sales support including hardware and software maintenance. Played a key role in enabling sales team to surpass annual signing targets. Directed a process re-engineering team. Recognized for outstanding team leadership; yearly, evaluated as a top performer.
Created a team of financial analysts. Constructed an end-to-end consumer business model for maintenance support. Performed extensive financial modeling.
GPA: 3.7, Elected into Beta Gamma Sigma, National Business Honor's Society. Member, Temple Alumni Committee. Mentor to new MBA graduates.
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