business sales manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Offering more than 5 years of progressively responsible customer service and tech savvy experience with Top companies.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on an individual’s need.

Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Reliable and upbeat at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Focused sales associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid customer service background with in-depth knowledge of related practices and market fluctuations.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.

  • Collaborated with team of 8 in the development of top store in the region with leading business sales.
  • Excellent people skills
  • Excellent Communicator
  • Able to adapt to new environments and learn new job skills
  • Efficient with Microsoft & programs
  • Social perceptiveness
  • Professional demeanor
  • Relationship building
  • Point of sale operation
  • Upselling
  • Contract preparation
  • Market Analysis
  • Prospecting Clients
  • Customer Relations
  • Customer service
  • Cultural awareness
  • Excellent work ethic
Work History
09/2020 to 04/2021
Business Sales Manager Verizon Communications Elizabethtown, KY,
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Attended trade shows and seminars to promote products and network with industry contacts
  • Developed and implemented pursuit plans for all opportunities within assigned key accounts.
  • Created plans and communicated deadlines to ensure projects were completed on time.
11/2017 to 09/2020
Business Sales Consultant Windstream Communications Export, PA,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Achieved perfect attendance record for 24 months consecutively.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
02/2016 to 11/2017
Assistant Manager Servicemaster Clean Garden City, KS,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Met or exceeded monthly sales goals as team leader by up to 110%.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
04/2013 to 01/2016
PBX Operator Hilton Grand Vacations Sapphire, NC,
  • Supported customers by managing 50+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Trained and mentored new PBX operations employees.
  • Created and maintained company phone directory with current extensions and staff information.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Answered calls on first ring and engaged customers with friendly, professional demeanor.
Expected in 05/2021
Certificate: Pharmacology/Pharmaceutical Sales
National Association of Pharmaceutical Sales - ,
Expected in 06/2019
Marketing : Marketing Management And Research
Georgia State University - Atlanta, GA
  • CNPR - National Association of Pharmaceutical Sales- May/2021
  • Certified Pharmaceutical Sales Professional

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Resume Overview

School Attended

  • National Association of Pharmaceutical Sales
  • Georgia State University

Job Titles Held:

  • Business Sales Manager
  • Business Sales Consultant
  • Assistant Manager
  • PBX Operator


  • Certificate
  • Marketing

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