Driven Relationship Manager focused on deepening client relationships and customer satisfaction by providing superior service and support. Outgoing and ambitious professional with 12+ years' experience in Banking with diverse knowledge in Human resources, Personnel management, Administration and Relationship management.
Skills
Decision making and critical thinking
Extremely organized
Salesforce
Employee relations
Human Resources Certification
Team leadership and collaboration
Client satisfaction-driven
Business growth strategies
Interpersonal skills
Business relationship building and management
Excellent conflict resolution skills
Education
UNIVERSITY oF IBADAN. OYO STATE, NIGERIANIGERIA, Expected in 03/2004 – –Bachelor of Arts:Linguistics - GPA:
Work History
Advent Software - Business Relationship Manager (Volunteer) Remote - New Jersey, NJ, 04/2019 - Current
Manages trades and advertising using quantitative and technological techniques on social media that increased sales by 50%.
Manages day-to-day business operations, including finance, HR, marketing and public relations.
Enhances collaboration between team members by preparing meeting materials and logistics for events.
Oversees appointment scheduling and itinerary coordination for both clients and personnel.
Organizes exhibitions and conferences
Displays and promotes about 100 products at industry events to drive brand awareness and increase sales.
Developed bottom-up forecasting plans for the territory to address quarterly sales goal attainment for Artworks and paintings.
Reconcile inventory and customer orders regularly to ensure product availability.
Maintains regular contact with clients to inform about exhibitions and performance.
Developed monthly summaries to assess each client's participation level and determine targets for follow-up plans.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Contributed to the reduction in account dormancy rate from 35% to 5% and improved on the retention of the reactivated customer relationships.
Retained updated knowledge of market competition and related offerings to generate favor for private banking.
Adhered to sales contract agreements and high-quality service delivery by coordinating with the operations team and leveraging productive and open client communications.
Fostered customer trust by addressing concerns and needs using targeted problem-solving.
Identified opportunities to cross or up-sell the bank's product and communicated customer needs to the appropriate team.
Exceeded annual revenue goals by 50% through improving client relationships and education.
ZENITH BANK PLC. ABUJA, NIGERIA - Branch Operations Manager City, STATE, 04/2012 - 02/2016
Trained new hires and employees on proper procedures and strategies to improve productivity. I also mentored and supervised the onboarding of new staff.
Supervised a team of 15 staff members.
Performed bi-weekly compliance checks.
Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Set up and supervised cash shipments
Supervised and monitored customer transactions, including Western Union, Bureau De Change, foreign exchange accounts, and electronic channel transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches for ATM machines and reconciliations.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Used call over and reconciliation to effectively reduce posting errors and cash shortages by more than 70%.
Processed quarterly vault and ATM audits with zero error rate.
Received regional branch recognition award for successfully converting 70% service engagements on the transaction's desk to long term relationships for the bank.
ZENITH BANK PLC - Operations and Administrations Officer City, STATE, 07/2006 - 04/2012
Promoted to lead teller based on superior performance
Directed day-to-day operations focused on coordinating the process of paying and receiving teller.
Developed and implemented daily operations plans such as service delivery routes, employee assignments, and promotional strategies.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to customers' demands over the counter.
Involved in all aspects of operations division in the bank, including clearing cheques, customer service, tellering, reconciliation and preparing general reports for management.
Affiliations
Member, Human Resources Certification Institute (HRCI), (PHRi) 2017 to Current
Associate Member, Chartered Institute of personnel management, (CIPM), 2017 to Current
Associate Member, Nigerian Institute for Management (NIM), 2010 to Current
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