Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Driven Relationship Manager focused on deepening client relationships and customer satisfaction by providing superior service and support. Outgoing and ambitious professional with 12+ years' experience in Banking with diverse knowledge in Human resources, Personnel management, Administration and Relationship management.

Skills
  • Decision making and critical thinking
  • Extremely organized
  • Salesforce
  • Employee relations
  • Human Resources Certification
  • Team leadership and collaboration
  • Client satisfaction-driven
  • Business growth strategies
  • Interpersonal skills
  • Business relationship building and management
  • Excellent conflict resolution skills
Education
UNIVERSITY oF IBADAN. OYO STATE, NIGERIA NIGERIA, Expected in 03/2004 Bachelor of Arts : Linguistics - GPA :
Work History
Advent Software - Business Relationship Manager (Volunteer)
Remote - New Jersey, NJ, 04/2019 - Current
  • Manages trades and advertising using quantitative and technological techniques on social media that increased sales by 50%.
  • Manages day-to-day business operations, including finance, HR, marketing and public relations.
  • Enhances collaboration between team members by preparing meeting materials and logistics for events.
  • Oversees appointment scheduling and itinerary coordination for both clients and personnel.
  • Organizes exhibitions and conferences
  • Displays and promotes about 100 products at industry events to drive brand awareness and increase sales.
  • Developed bottom-up forecasting plans for the territory to address quarterly sales goal attainment for Artworks and paintings.
  • Reconcile inventory and customer orders regularly to ensure product availability.
  • Maintains regular contact with clients to inform about exhibitions and performance.
The Cook & Boardman Group, Llc - Client Relationship Manager
Lexington, KY, 02/2016 - 12/2018
  • Developed monthly summaries to assess each client's participation level and determine targets for follow-up plans.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Contributed to the reduction in account dormancy rate from 35% to 5% and improved on the retention of the reactivated customer relationships.
  • Retained updated knowledge of market competition and related offerings to generate favor for private banking.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with the operations team and leveraging productive and open client communications.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Identified opportunities to cross or up-sell the bank's product and communicated customer needs to the appropriate team.
  • Exceeded annual revenue goals by 50% through improving client relationships and education.
ZENITH BANK PLC. ABUJA, NIGERIA - Branch Operations Manager
City, STATE, 04/2012 - 02/2016
  • Trained new hires and employees on proper procedures and strategies to improve productivity. I also mentored and supervised the onboarding of new staff.
  • Supervised a team of 15 staff members.
  • Performed bi-weekly compliance checks.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Set up and supervised cash shipments
  • Supervised and monitored customer transactions, including Western Union, Bureau De Change, foreign exchange accounts, and electronic channel transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches for ATM machines and reconciliations.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Used call over and reconciliation to effectively reduce posting errors and cash shortages by more than 70%.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Received regional branch recognition award for successfully converting 70% service engagements on the transaction's desk to long term relationships for the bank.
ZENITH BANK PLC - Operations and Administrations Officer
City, STATE, 07/2006 - 04/2012
  • Promoted to lead teller based on superior performance
  • Directed day-to-day operations focused on coordinating the process of paying and receiving teller.
  • Developed and implemented daily operations plans such as service delivery routes, employee assignments, and promotional strategies.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to customers' demands over the counter.
  • Involved in all aspects of operations division in the bank, including clearing cheques, customer service, tellering, reconciliation and preparing general reports for management.
Affiliations
  • Member, Human Resources Certification Institute (HRCI), (PHRi) 2017 to Current
  • Associate Member, Chartered Institute of personnel management, (CIPM), 2017 to Current
  • Associate Member, Nigerian Institute for Management (NIM), 2010 to Current

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Resume Overview

School Attended

  • UNIVERSITY oF IBADAN. OYO STATE, NIGERIA

Job Titles Held:

  • Business Relationship Manager (Volunteer)
  • Client Relationship Manager
  • Branch Operations Manager
  • Operations and Administrations Officer

Degrees

  • Bachelor of Arts

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