Airlines Reporting Corporation ARCOctober 2012 to CurrentBusiness Process Analyst Tampa, FL
Identified "bottlenecks" and implemented new and improved processes and policies.
Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
Developed metrics used to determine inefficiencies and areas for improvement.
Documented process flows and developed requirements for functional improvements and enhancements.
Elicited stakeholder feedback and input through interviews and surveys.
Served as a primary liaison between business stakeholders and software development teams, translating business requirements to software development teams.
Created project proposals and scope documents to help recognize the business objectives, scope and benefits of the project that help the steering committees in prioritizing projects lined in queue.
Conducted financial analysis necessary to support Business Process Improvement projects evaluation and prioritization.
Played the key role in the process of gathering and documenting requirements (business and functional), extracting and analyzing processes, and business rules to help modernize the Legacy systems at ARC.
Led elicitation meetings with business owners and SMEs to document business processes and requirements.
Managed User Acceptance Testing for projects to verify if software meets business requirements.
Coordinated with the Enterprise Architecture team to maintain the process repository by creating process models in BPMN 2.0 format using process workflow software like IBM Rational system and Visio.
Modeled current (As-Is) and future state (To-Be) business processes to perform GAP analysis, document the pain points and identify greater process efficiencies to help improve customer experience.
Conducted research to determine existing gaps in how products are delivered and proposed processes; worked with project/product managers to address the existing gaps.
Airlines Reporting Corporation ARCJune 2012 to August 2012Business Process Analyst Intern Arlington, VA
Conducted in-depth analysis of the steps for the reasonable care process, which the fraud prevention team handles at ARC Created and mapped an end to end business process model for the reasonable care process.
Created a summary document delineating the roles of all SMEs performing current activities and indicating pain points causing the delay and duplication of efforts in the process.
Created an effective communication channel within the team in the form of editable checklists, which helped the team track their activities and ensured no duplication of efforts.
Created an online procedure and policy manual for the reasonable care process in accordance with ARC's policies and guidelines.
Southern Travels Pvt. LTDJanuary 2011 to May 2011Intern Mumbai, India
Formulated the migration from a paper based ticketing system to a fully computerized system for transportation and Logistics Company with 5000+ employees.
Gathered requirements and successfully defined the functional specifications for their business.
Designed and developed strategies for the management of this migration and project implementation.
Summary of Skills
IBM System Architect, MS Visio.
Process Documentation Methodologies: TQM (total quality management) and BPMN 2.0.
Tools: MS Office applications (Word, Excel, PowerPoint, Access), SharePoint, MS Project and HP Quality Center.
Proficient knowledge of SDLC project cycle (familiar with agile and waterfall methodologies).
Working knowledge of SQL and able to read database structures efficiently. Business process improvement
User acceptance testing
Integrated Reporting Information System (IRIS)
Scope and project definition
University at Buffalo, State University of New YorkSeptember 2012Master of Science: Management Information Systems (Healthcare IT Certified)GPA: GPA: 3.25/4.00Management Information Systems (Healthcare IT Certified) GPA: 3.25/4.00
B.V Bhoomaraddi College of Engineering and TechnologyJune 2011Bachelor of Engineering: Computer Science and EngineeringGPA: GPA: 7.5/10.0Computer Science and Engineering GPA: 7.5/10.0
agile, benefits, business process, business processes, Business Process Improvement, database, Documentation, financial analysis, functional, HP, IBM, Logistics, meetings, Access, Excel, MS Office applications, PowerPoint, MS Project, SharePoint, Word, migration, Enterprise, policies, processes, proposals, Quality, read, research, SDLC, software development, SQL, System Architect, TQM, total quality management, translating, transportation, Visio, workflow