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Business Owner/Shop Foreman Resume Example

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BUSINESS OWNER/SHOP FOREMAN
  • dwightsautorepair.com
Professional Summary

Experienced business owner and technician with over 30 years of experience in the automotive industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Vehicle maintenance and repair
  • Vehicle maintenance reports
  • Safety awareness
  • Team management
  • Problem resolution
  • Relationship development
  • Customer service
  • Scheduled services
  • Preventive maintenance services
  • Customer service experience
  • Complete repair services
  • Service vehicle maintenance
  • Brake system service
Work History
Business Owner/Shop Foreman, 05/2009 to 06/2019
Dwight's Fleet & Auto Repair – Murray, UT
  • Hired and supervised training of over 8 employees making sure work quality was clean, diagnosed properly, and done within estimated time line.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Used Mitchell Pro Demand , All Data, and Indentifix.
  • Work with techs and customers to understand and identify problems, and look for potential future problems with their vehicles.
  • Build strong relationships with customers and vendors
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Maintained cleanliness, safety and efficiency of garage.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Performed safety and emissions inspections.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Delegated jobs to subordinates and monitored quality of work.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge base.
  • Wrote work orders and updated accounts in workshop computer.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
Lead Technician, 03/2005 to 07/2008
Burt Brothers Tire & Service – Park City, UT
  • Tested vehicle components and systems to identify issues.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Communicated issues to supervisor and helped develop solutions.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
  • Measured depth of current tire tread and educated customers about dangers of low tread.
  • Read and followed technical documentation to complete accurate repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Changed vehicle oil and replaced filter.
  • Completed computer-assigned vehicle alignments.
  • Rotated and balanced tires for even wear.
  • Inspected customer vehicles for wear, tear and damage from accidents.
  • Test drove vehicles to determine problems and test repairs.
Lead Technician, 04/2002 to 08/2005
Big O Tires – Salt Lake City, UT
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Operated specialized equipment to test electronics and computer control systems.
  • Aligned systems with manufacturer specifications through skilled calibration.
  • Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
  • Measured depth of current tire tread and educated customers about dangers of low tread.
  • Read and followed technical documentation to complete accurate repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Changed vehicle oil and replaced filter.
  • Inspected customer vehicles for wear, tear and damage from accidents.
  • Test drove vehicles to determine problems and test repairs.
  • Performed emissions tests according to standard procedures.
Education
Some College (No Degree): Automotive MechanicsSalt Lake Community College - Salt Lake City, UT
High School DiplomaCentral High School - Salt Lake City, UT
Dwightsautorepair.com

I opened for business as Dwight's Mobile Fleet & Auto Repair in May of 2009 where I ran daily operations by myself. I made this decision after the economy crashed. The company flourished quickly as the economy began to rise and I started to acquire employees. Dwight's Mobile Fleet & Auto grew into Dwight's Fleet & Auto Repair. We were located in Murray Ut for 10 years before our last day of operations on June 28, 2019. I sold the business to pursue opening a Big O Tires in Saratoga Springs where I reside. Unfortunately things did not go as planned with the city and I am looking to find a career. I loved our customers as they had become our family. One of my greatest accomplishments was earning their trust and friendships. I would love to build more relationships like these. Please feel free to Google the business and read our reviews and testimonials.

Certifications
  • Utah Safety Inspection
  • Emissions
  • ASE- Suspension & Steering
  • ASE- Brakes
  • ASE-Heating & Air Conditioning
  • ASE-Engine Performance
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Resume Overview

Companies Worked For:

  • Dwight's Fleet & Auto Repair
  • Burt Brothers Tire & Service
  • Big O Tires

School Attended

  • Salt Lake Community College
  • Central High School

Job Titles Held:

  • Business Owner/Shop Foreman
  • Lead Technician

Degrees

  • Some College (No Degree) : Automotive Mechanics
    High School Diploma

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