Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Links
Jessicasautorepair.com
Professional Summary
Experienced business owner and technician with over 30 years of experience in the automotive industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Vehicle maintenance and repair
Vehicle maintenance reports
Safety awareness
Team management
Problem resolution
Relationship development
Customer service
Scheduled services
Preventive maintenance services
Customer service experience
Complete repair services
Service vehicle maintenance
Brake system service
Work History
05/2009 to 06/2019Business Owner/Shop ForemanTeva Pharmaceutical Industries | Redwood City, CA,
Hired and supervised training of over 8 employees making sure work quality was clean, diagnosed properly, and done within estimated time line.
Established, optimized and enforced business policies to maintain consistency and high-quality standards.
Proactively managed client correspondence and recorded all tracking and communications.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Used Mitchell Pro Demand , All Data, and Indentifix.
Work with techs and customers to understand and identify problems, and look for potential future problems with their vehicles.
Build strong relationships with customers and vendors
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Maintained cleanliness, safety and efficiency of garage.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Performed safety and emissions inspections.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Delegated jobs to subordinates and monitored quality of work.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge base.
Wrote work orders and updated accounts in workshop computer.
Responded to customer telephone calls, emails and in-person requests for assistance.
03/2005 to 07/2008Lead TechnicianTeva Pharmaceutical Industries | San Antonio, TX,
Tested vehicle components and systems to identify issues.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Communicated issues to supervisor and helped develop solutions.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
Measured depth of current tire tread and educated customers about dangers of low tread.
Read and followed technical documentation to complete accurate repairs.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Changed vehicle oil and replaced filter.
Completed computer-assigned vehicle alignments.
Rotated and balanced tires for even wear.
Inspected customer vehicles for wear, tear and damage from accidents.
Test drove vehicles to determine problems and test repairs.
04/2002 to 08/2005Lead TechnicianBig O Tires | City, STATE,
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Located and removed defective parts for skilled adjustment, repair or replacement.
Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Operated specialized equipment to test electronics and computer control systems.
Aligned systems with manufacturer specifications through skilled calibration.
Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Maintained excellent attendance record, consistently arriving to work on time.
Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
Measured depth of current tire tread and educated customers about dangers of low tread.
Read and followed technical documentation to complete accurate repairs.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Changed vehicle oil and replaced filter.
Inspected customer vehicles for wear, tear and damage from accidents.
Test drove vehicles to determine problems and test repairs.
Performed emissions tests according to standard procedures.
Education
Expected in | Automotive MechanicsSalt Lake Community College, Salt Lake City, UTGPA:
Expected in High School Diploma | Central High School, Salt Lake City, UT, GPA:
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