Positive Business Owner with more than nine years of expertise developing exceptional skills in ATM and Credit precessing services . True leader experienced in Marketing.
Skills
Cost Control and Budgeting
Relationship Building
Originality and Creativity
Administrative Management
Customer Service Management
Employee Training
Performance Evaluation and Monitoring
Cost Analysis and Savings
Employee Motivation
New Business Development
Staff Management
Sales Promotion
Sales Tracking
Goal Setting
Team Leadership
Business Planning
Business Leadership
Decision Making
Education and Training
University of BaghdadBagdad Iraq, Expected in ā ā: - GPA:
Experience
First ATM And Credit Merchant - Business Owner/Operator City, STATE, 2013 - Current
Supported clients' needs and maintained solid working relationships built on fast, knowledgeable ATM support.
Coordinated well-planned schedules to manage response times and prioritize calls.
Fielded dispatched emergency service calls to meet customers requirements.
Assessed and identified issues and quickly resolved to restore functionality.
Offered repair or service options to help customers make decisions.
Called and consulted with clients regarding equipment details, needs and problems.
Installed new systems and components according to service orders and manufacturer instructions.
Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
Investigated reconciliation issues such as missed or unscheduled replenishments to compare amounts and trace discrepancies.
Responded promptly to customers, manufacturer and branch inquiries related to ATM function.
Helped resolve problems with cash, locks and balancing encountered at different ATM locations.
Tracked ATM activities and created monthly reports showing contacts, issues and performance.
National Merchant Solutions - Business Owner/Operator City, STATE, 2017 - Current
Interfaced with customers to bring accounts current with suitable repayment plans.
Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution invoices monthly.
Accepted and processed customer payments and applied toward account balances.
Achieved cost-savings by developing functional solutions to problems.
Delivered product to customer locations on time.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Cross-sold additional products and services to purchasing customers.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Made recommendations to customers to promote brand effectiveness and product benefits.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Maintained files, records, databases and prepared routine management reports.
Performed general accounting handling functions such as closing accounts and placing accounts on hold.
Took corrective legal actions against illegal activities by reporting activities to regulatory authorities.
Exceeded customer satisfaction by finding creative solutions to problems.
Accepted and processed customer payments and applied toward account balances.
Auto Parts AAA - Business Owner/Operator City, STATE, 2016 - Current
Created and implemented successful business plans for store management, expansion and updates.
Prepared for new product lines and seasonal changes by running in-store and online clearance events.
Developed team leaders and managers from within to offer employees career development opportunities.
Controlled shrinkage and product loss with effective monitoring and inventory management systems.
Increased business by developing new marketing and promotional strategies.
Directed and managed employees to consistently meet performance targets.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Kept records for production, inventory, income and expenses.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Interviewed, trained and supervised employees.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Devised business and marketing plans and prepared monthly financial reports.
Resolved issues quickly through meticulous research and quick decision making.
Submitted and prepared budget estimates and cost tracking reports.
Kept up-to-date on regulatory changes affecting business operations.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Conferred with customers to understand needs and finalize purchase orders.
Met with service vendors or product suppliers to facilitate delivery.
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