LiveCareer-Resume

business owner operator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • Strategic Decision-Making
  • Issue Resolution
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Originality and Creativity
  • Customer Service Management
  • Operations Oversight
  • Team Leadership
  • Staff Management
  • Employee Training
  • Goal Setting
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Staff Scheduling
  • Supplier Monitoring
  • Housekeeping Notification
  • Dining and Amenity Recommendations
  • Switchboard Operation
  • Reservations Management
  • Room Assignment
  • Check In and Check Out Procedures
  • Transportation Arrangements
  • Room Key Issuance
  • Guest Registration
  • Night Audit Reports
  • Front Desk Operations
  • Multitasking and Organization
  • Accounting Principles
  • Information Confidentiality
  • Processing Registrations
  • Lobby Housekeeping
  • Generating Reports
  • Online Bookings Management
  • Nightly Audits
Experience
Business Owner/Operator, 01/1998 to Current
Quality Oil Company, LlcAsheville, NC,
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Consulted with potential clients to determine how company could best meet needs.
  • Developed estimates for Interior Decorating/Paint/Wallcovering services based on in-depth knowledge of labor and material expenses.
  • Interviewed, trained and supervised employees.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept records for production, inventory, income and expenses.
  • Assessed quality and approved work before releasing to clients.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
Assistant Innkeeper, 06/2020 to 10/2023
The Charlevoix HouseCity, STATE,
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Offered guests beverages and refreshments upon check-in.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Responded to and resolved guest issues or complaints.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Input and confirmed reservations for guests.
  • Verified customer credit to establish payment method for accommodations.
Night Auditor, 05/2015 to 10/2018
The Edgewater HotelCity, STATE,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Documented wake-up requests and set up automatic calls in system.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Education and Training
Associate of Science: , Expected in
NCMC - Petoskey, MI,
GPA:
Certifications
  • Interior Design Certificate Sheffield School of Design 1992
  • Fashion Merchandising Certificate Sheffield School of Design 1989
  • Professional Bridal Consultant Association of Bridal Consultantants 1996

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Resume Overview

School Attended

  • NCMC

Job Titles Held:

  • Business Owner/Operator
  • Assistant Innkeeper
  • Night Auditor

Degrees

  • Associate of Science

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