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business owner operator resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned Small Business Owner with 6 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly motivated professional with 6 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • Verbal and Written Communication
  • New Business Development
  • Talent Allocation
  • Issue Resolution
  • Employee Training
  • Staff Management
  • Sales Promotion
  • Sales Strategics
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Recruitment and Hiring
  • Training Management
Experience
2022 to Current Business Owner/Operator Hearst Communications | Palm Beach Gardens, FL,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
2015 to 2016 Receptionist Seacoast National Bank | Oviedo, FL,
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
2011 to 2016 Teller Service Representative EL KIOSKO ENVIOS | City, STATE,
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
2017 to 2023 Teller Manager LATINOS ENVIOS DE DINERO | City, STATE,
  • Reviewed and approved transactions above limits and authority levels of teller staff.
  • Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
  • Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
  • Monitored branch activities for compliance with BSA and AML, reporting issues to [Job title].
  • Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
  • Created teller team schedules to maintain adequate staffing.
  • Filed government-mandated reports related to large cash transactions and sale of monetary instruments.
  • Controlled cash and carried out cash use forecasting to maximize availability while minimizing risk.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Managed relationships with tax authorities, bankers and auditors.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Analyzed competitors and market trends to facilitate business growth.
Education and Training
Expected in 05/2014 to to High School Diploma | Career Success High School, Phoenix, AZ GPA:
Expected in 06/2013 to to High School Diploma | Moon Valley High School, Phoenix, AZ GPA:
Expected in 08/2010 to to High School Diploma | Carl Hayden High School, Phoenix, AZ GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Professional
Negotiated:

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Resume Overview

School Attended

  • Career Success High School
  • Moon Valley High School
  • Carl Hayden High School

Job Titles Held:

  • Business Owner/Operator
  • Receptionist
  • Teller Service Representative
  • Teller Manager

Degrees

  • High School Diploma
  • High School Diploma
  • High School Diploma

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