business owner operator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Seasoned Small Business Owner with years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly motivated professional with years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Verbal and Written Communication
Issue Resolution
Resources Allocation
New Business Development
Talent Allocation
Strategic Decision-Making
Cost Control and Budgeting
Employee Training
Relationship Building
Staff Management
Business Planning
Work Planning and Prioritization
Sales Strategics
Performance Assessment
Program Optimization
Focus and Follow-Through
Business Leadership
Administrative Management
Finance and Accounting Oversight
Sales Promotion
Operations Oversight
Management Team Building
Staff Development
Recruitment and Hiring
Team Leadership
Decision Making
Policy Development and Enforcement
Quality Assurance
Goal Setting
Process Improvements
Originality and Creativity
Supplier Monitoring
Employee Motivation
Sales Tracking
Problem Anticipation and Resolution
Budget Control
Financial Statement Review
Hiring and Onboarding
Performance Evaluation and Monitoring
Training Management
Records Organization and Management
Staff Scheduling
Experience
Business Owner/Operator, 04/2011 to Current Seven Hills Foundation – East Wareham, MA,
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Took care of escalated customer concerns to increase satisfaction.
Made financial and logistics decisions in best interest of company.
Mentored and trained new hires on sales techniques and customer service procedures.
Improved company's quality and productivity by streamlining systems and processes.
Interviewed, trained and supervised employees.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Determined pricing for products or services based on costs and competition.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Started and developed policies and procedures for business.
Consulted with potential clients to determine how company could best meet needs.
Set pricing structures according to market analytics and emerging trends.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Resolved issues quickly through meticulous research and quick decision-making.
Kept up-to-date on regulatory changes affecting business operations.
Conferred with customers to understand needs and finalize purchase orders.
Kept records for production, inventory, income and expenses.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Residential Home Manager, 09/2006 to Current University Of Washington – Seattle, WA,
Managed daily needs of 4 neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
Performed budget analysis to document petty cash and expenses.
Provided safe transportation for 3 residents to and from medical appointments.
Assisted 3 residents by educating individuals on life and social skills, daily hygiene and nutrition.
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Administered and allocated budget to control costs and optimize use of resources.
Established positive therapeutic relationships with residents by planning activities in home and community.
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
Coordinated community activities to promote social skills and community participation.
Pharmacy Technician, 08/1998 to 09/2006 Cardinal Health – City, STATE,
Prepared prescription transfers to other pharmacies.
Verified prescriptions and drug labels, documents and packages.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Cleaned and maintained equipment or work areas according to prescribed methods.
Interpreted and processed medication orders under supervision of pharmacist.
Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Improved inventory management procedures to reduce overhead, backorders and overstock.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Promoted supplement and nutritional products to maximize sales and customer wellness.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Operated cash registers to accept payments from customers.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Answered telephones to respond to questions or requests.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Established or maintained medications and other patient profiles.
Maintained proper storage and security conditions for drugs.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Entered prescription information into computer databases.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Flagged potential side effects and allergies to prescribed medications for patients.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Prepared and processed medical insurance claim forms and records.
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Mixed pharmaceutical preparations according to written prescriptions.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Fast Food Manager, 02/1995 to 07/1999 McDonald's – City, STATE,
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Worked in close collaboration with team members to ensure customers received high-quality service.
Resolved problems or concerns to satisfaction of involved parties.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Resolved and investigated complaints regarding service, food quality and accommodations.
Inspected dining and serving areas for cleanliness and proper setup.
Updated computer systems with new pricing and daily food specials.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Promoted safe working conditions by monitoring safety procedures and equipment.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Distributed food to service staff for prompt delivery to customers.
Managed accounts payable, accounts receivable and payroll.
Strengthened employee performance ratings and trained staff on system efficiencies while supervising crew members, delivering optimal productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Assisted staff by serving food and beverages or bussing tables.
Delegated work to staff, setting priorities and goals.
Oversaw food preparation, production and presentation according to quality standards.
Created detailed reports on weekly and monthly revenues and expenses.
Scheduled and directed staff in daily work assignments to maximize productivity.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Coached staff on strategies to enhance performance and improve customer relations.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Trained new employees to perform duties.
Optimized profits by controlling food, beverage and labor costs.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Explained goals and expectations required of trainees.
Education and Training
Bachelor of Science: , Expected in 05/2001 to University of Louisiana At Monroe - Monroe, LA GPA:
High School Diploma: , Expected in 05/1997 to Washington Marion Magnet High School - Lake Charles, GPA:
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