business owner operator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Motivated business professional bringing 5 years of entrepreneurial experience.
Polite and professional Telephone Operator with exceptional coordination skills. Proficient in use of ShoreTel Phone System and Electronic Medical Records with proven to promote effective communication across departments.
Experienced Telephone Operator and Clerk with over 15 years of experience in clerical duties.
Skills
Sales tactics
Operations management
Contract management
Tactical planning
Strategic marketing
Budgeting
Strategic planning
Financial Management
Customer Relations
Business Development
Consulting
Work History
Business Owner/Operator, 05/2018 to Current Marriott International – Fremont, CA,
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Kept all building areas and equipment functional and well-organized to promote business performance.
Devised processes to boost long-term business success and increase profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Learned and remained updated on statutory requirements and regulations.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Telephone Operator, 06/2007 to 07/2018 Common Spirit – Glendale, AZ,
Collected and verified telephone numbers, addresses and proper spelling of names.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Received incoming calls and paged individuals and departments over PA system.
Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
Provided relay service for hearing-impaired users.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Performed clerical work such as sorting mail, restocking supplies and typing documents.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Supported customers by managing over 500 calls per day efficiently while maintaining professionalism and upbeat tone.
Managed Shoretel-line switchboard system for busy medical practice.
Supported customers by managing over 500 calls per day efficiently while maintaining professionalism and upbeat tone.
Maintained accurate records of calls placed and received.
Operated digital paging system to notify recipients of incoming calls.
Managed telephone switchboard of 80 personnel and routed internal and external calls to provide quick connection.
Maintained up-to-date knowledge of emergency call procedures.
Connected callers with appropriate professional, department or business.
Operated switchboard and routed incoming calls to appropriate departments.
Clerk I, 01/1999 to 05/2005 Nassau County Department Of Social Services – City, STATE,
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Received and routed business correspondence to correct departments and staff members.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Interacted with customers by phone, email or in-person to provide information.
Prepared meeting materials and took clear notes to distribute during department meetings.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Strategically distributed administrative tasks amongst caseworker staff and provided guidance to promote performance.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Arranged meetings for supervisors and coordinated resources for use by all attendees.
Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma: , Expected in to Hempstead High School - Hempstead, NY GPA:
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